Did you know that the average salesperson makes 52 calls per day? However, some reports revealed that call center agents make about 100 calls a day. If you are also a customer service rep who makes this many cold calls daily, you would know … Read more
According to HubSpot, “About 68% of customers are willing to pay more for products and services that are known for offering excellent customer service experiences. And it’s your call center agents who play a vital role in nurturing positive relationships and delivering exceptional customer … Read more
Picture this: You decided to buy a new mobile phone. Eager to get the latest model, you stroll into a sleek electronics store. As you enter, you’re greeted with a warm smile, and the attentive salesperson guides you through the mobile phones, taking the … Read more
Call quality – it’s not just a technical term; it’s your secret weapon in the battle for customer satisfaction and loyalty. You can understand the importance of quality customer service from the fact that 91% of customers say they won’t willingly do business again … Read more
Ever been on a call that felt robotic and scripted? You’re not alone!  78% of customers think their experience is better when a customer service agent doesn’t sound like they’re reading from a call center script. But what if there was a way to blend scripted … Read more
Are you doing call center training the right way? Your call center agents aren’t just ordinary employees; they’re the face of your company. These agents are the first point of contact whenever potential or new customers reach out with questions or concerns. The responsibility … Read more
The success of a call center depends upon how well call center agents are performing. Call center agents are responsible for making or breaking a company’s image because they are in direct contact with the customers. If agents could not help customers, then it … Read more
Call center coaching is no easy task. That’s because it can be a time-consuming and emotionally draining process for supervisors and coaches. Yet, it is one of the most important call center best practices to continuously coach your agents. You have to be on point … Read more
