Tushar Jain 
Voice of Customer Analytics: Everything You Need to Know Understanding your customers’ problems and hearing the VOC analytics is important to get more repeat business and improve your bottom line. Are you ready to harness the power of customer feedback to drive your business … Read more
In simple terms — it’s how you turn your agents into customer heroes. The right training helps them handle tough conversations, stay cool under pressure, and actually solve problems — not just read scripts. But let’s be honest… Most training isn’t built for today’s … Read more
People all around us seem to be talking a lot about artificial intelligence and machine learning. Running a call center? It may be hard to imagine how it can possibly help your use case, correct? It’s not that hard after all. Conversation intelligence software … Read more
Wondering how automated quality management is transforming call centers? In the modern landscape of contact centers, where customer interactions happen at lightning speed, providing exceptional customer service has become an absolute necessity. Customers’ expectations are not only high but are continuously on the rise, … Read more
If you chat with a few sales professionals, you will likely hear them talk about sales effectiveness. It’s also likely that they will present different definitions and outlooks on the subject. So what is sales effectiveness, and how does it matter for a company? … Read more
Average Handle Time (AHT) is a key factor in how your call center plays a part in the success or failure of your support people. If you’re doing everything right on the first contact, there is no reason for the customer to call back. … Read more
Are you tired of fumbling through endless lists of contact center software, desperately searching for the perfect tool to boost your customer service game in 2025? Well, the hunt is over, and the good news is, you don’t need to be a tech genius … Read more
In today’s fiercely competitive business landscape, mastering the art of selling over the phone has become absolutely crucial and on the other hand implementing correct call center sales tips are equally important. Recent statistics reveal that “Businesses that concentrate on enhancing customer experiences can … Read more
Let’s face this: You were a customer once, just like me and everyone else. You needed help with something, and you had to deal with those never-ending automated phone menus and annoying hold music. It made you want to pull your hair out, right? … Read more
They say the customer is always right. In 2025, customers aren’t just right; they’re like the rulers in the business world. According to a recent study, 81% of organizations see CX as a competitive differentiator. That’s right – a whopping 81%! Why? Because they know that … Read more
