Tushar Jain 
Wondering what are some top sought-after tools to try in 2025? Let’s explore! Let’s face it – you’ve gotten a message from a family member on WhatsApp that says, “Hey, we need to talk about something later.” The text seemed quite general, and you … Read more
In the dynamic world of sales, staying ahead of the game requires more than just a charismatic smile and a firm handshake. Successful sales professionals understand the importance of leveraging data and statistics to make informed decisions and fine-tune their strategies. In a landscape … Read more
Voice of Customer Analytics: Everything You Need to Know Understanding your customers’ problems and hearing the VOC analytics is important to get more repeat business and improve your bottom line. Are you ready to harness the power of customer feedback to drive your business … Read more
In simple terms — it’s how you turn your agents into customer heroes. The right training helps them handle tough conversations, stay cool under pressure, and actually solve problems — not just read scripts. But let’s be honest… Most training isn’t built for today’s … Read more
People all around us seem to be talking a lot about artificial intelligence and machine learning. Running a call center? It may be hard to imagine how it can possibly help your use case, correct? It’s not that hard after all. Conversation intelligence software … Read more
Still stuck auditing 2% of your calls? You’re not alone. Call center quality management hasn’t changed much in the last decade. Most teams still rely on manual audits—listening to a handful of random calls and hoping they represent the whole picture. Spoiler alert: they … Read more
If you chat with a few sales professionals, you will likely hear them talk about sales effectiveness. It’s also likely that they will present different definitions and outlooks on the subject. So what is sales effectiveness, and how does it matter for a company? … Read more
Average Handle Time (AHT) is a key factor in how your call center plays a part in the success or failure of your support people. If you’re doing everything right on the first contact, there is no reason for the customer to call back. … Read more
Are you tired of fumbling through endless lists of contact center software, desperately searching for the perfect tool to boost your customer service game in 2025? Well, the hunt is over, and the good news is, you don’t need to be a tech genius … Read more
In today’s fiercely competitive business landscape, mastering the art of selling over the phone has become absolutely crucial and on the other hand implementing correct call center sales tips are equally important. Recent statistics reveal that “Businesses that concentrate on enhancing customer experiences can … Read more
