Tushar Jain 
Occasionally in your sales career, you come across a situation where you close the deal directly after giving your sales presentation. Those are such great feelings. However, you and I both know, that’s not the case always. Such a situation is an exception, not … Read more
First Call Resolution, or FCR, is a practice in call centers that strives to answer the phone and resolve your issue while you are still on the first call. In a high-quality call center environment, this means that after the first call you make … Read more
Are your customers receiving the right service? Do your customer service reps have the knowledge and skills to solve customers’ queries? Are you providing better support than your competitors? Are you leveraging the latest technology to serve your customers better? These are crucial questions; … Read more
Call center tools and technology has come a long way since those IVR call routings. Even though it is still very much in use, call centres focus on improving their technological assets. In fact, 44% of customers believe that businesses and brands should incorporate … Read more
How to open a sales call? 1. Greet the Person  : Start your conversation with utmost respect and professionalism. 2. Introduce yourself and your business : Introduce and clear the purpose for which you are calling 3. Asking the right first questions : Focus … Read more
Call center quality assurance is a process or set of actions aimed to analyse, monitor, and evaluate the performance of agents as well as the overall customer service experience. Call centre QA’s major purpose is to ensure that customers have a consistent and high-quality … Read more
Are you a business leader exploring the best speech analytics software solution for your sales calling team? With so many options available in the market, you will soon face a plenty of problem while taking a decision. But don’t worry, there’s a methodical and … Read more
Think! Think beyond delivering just a service. Address incoming queries with tangible solutions, minimize dissatisfaction and maximize efficiency. That’s how you stay competitive in the battleground called Customer Experience (CX). However, many companies have still not woken up to the reality that poor CX … Read more
In this article, we will talk about the best phone systems for small businesses which you can choose to establish your business. Your customers are present on multiple channels – phone, chat, social media, etc. Even though you are a small business, your customers expect you … Read more
Often, it is said that data is the new oil. But data without any analysis is just like crude oil. It has a lot of potential but only if someone refines it through the process called data analytics. In the past two decades, the … Read more
