Tushar Jain
You’ve been there. You sit down with an agent for a coaching session. You cover the call, share some feedback, maybe set a goal or two. A week later? Same issues. Nothing sticks. You’re not alone. Over 60% of contact center managers say their … Read more
You need more than just a wall of text. You need searchable transcripts, speaker identification, sentiment analysis, and integration with your existing workflow. This guide breaks down 13 leading call transcription platforms. We’ll cover core features, accuracy rates, pricing models, and real-world use cases. … Read more
There is a famous phrase, “people buy people”. It simply means people are more likely to buy from people they know, like, and trust. Even today, 71% of customers are more likely to purchase from a brand they trust. So, if you’re a business … Read more
According to HubSpot, “About 68% of customers are willing to pay more for products and services that are known for offering excellent customer service experiences. And it’s your call center agents who play a vital role in nurturing positive relationships and delivering exceptional customer … Read more
When calls are put on hold or transferred longer, it can result in frustrating customer experiences. They feel like their time is being wasted, they’re not valued, and the service quality is poor. According to HubSpot research, “90% of customers rate an “immediate” response … Read more
Finding Scorebuddy alternatives becomes important for those who are already familiar or have used it before. Businesses are constantly looking for software to streamline and improve their customer support. While Scorebuddy is one of the most powerful call center quality assurance software, its one-size-fits-all … Read more
Providing top-notch customer service every single day isn’t just a goal for your call center reps—it’s a promise they keep. At the core of this commitment is contact center performance management. It helps to optimize processes, train agents, and develop strategies. This will outshine … Read more
Did you know that 32% of customers will leave a brand after just one bad experience? Experience is everything, and it’s your responsibility to get it right. Call center analytics software provides a clear view of your customer journey so that you can optimize … Read more
Prospecting is one of the most challenging tasks of the sales process. According to HubSpot, more than 40% of salespeople say this is the hardest task assigned to them. Sales reps face a tough journey, from finding quality prospects to gaining attention, building trust, … Read more
According to Allied Market Research, the global home improvement market size was $316.8 billion in 2020 and is projected to reach $585.3 billion by 2030, growing at a CAGR of 6.2% from 2021 to 2030. It’s evident from the fact that if you’re in … Read more
