People all around us seem to be talking a lot about artificial intelligence and machine learning. Running a call center? It may be hard to imagine how it can possibly help your use case, correct? It’s not that hard after all. Conversation intelligence software … Read more
Are you tired of fumbling through endless lists of contact center software, desperately searching for the perfect tool to boost your customer service game in 2025? Well, the hunt is over, and the good news is, you don’t need to be a tech genius … Read more
Let’s face this: You were a customer once, just like me and everyone else. You needed help with something, and you had to deal with those never-ending automated phone menus and annoying hold music. It made you want to pull your hair out, right? … Read more
What if we told you there’s a simple tool that can instantly propel your contact center’s performance to new heights, boosting customer loyalty and driving business success? Wondering what we’re talking about? It’s Voice of Customer (VoC). In an era where customer satisfaction is the … Read more
As conversation intelligence continues to transform the contact centre landscape, businesses look for the finest technologies to improve agent performance and customer experiences. While Observe.AI has garnered significant attention, there are other compelling alternatives in the market. In this article, we will explore the … Read more
Introducing CallMiner – a cloud-based speech analytics solution specifically developed for huge contact centres. Its primary function is to analyse customer sentiment and assess their overall experience across numerous communication channels such as emails, phone calls, chats and social media platforms. CallMiner, which is … Read more
In this article, we will talk about the best phone systems for small businesses which you can choose to establish your business. Your customers are present on multiple channels – phone, chat, social media, etc. Even though you are a small business, your customers expect you … Read more
This call recording software plays an important role in contact centers as these take good care of your customers and your business grows itself. They do not expect you to be perfect. They understand things go wrong with products. All they want is an … Read more
