Call Center Reporting

You’ve probably called a company to resolve a problem or make a complaint, right? Or maybe you’ve received a call from your bank offering a new credit card. Perhaps you’ve placed an order by phone for food on Uber Eats. What do all these … Read more

Unlocking the power of contact center reporting In the ever-changing world of business, you probably know that keeping your customers happy is the key to success.  A recent stats reveals that a significant 73% of business leaders say that there is a direct connection … Read more