Did you know that 74% of consumers are at least somewhat likely to buy based on experiences alone. Therefore, businesses need to deliver exceptional customer service to their customers. Excellent customer service helps companies boost satisfaction, foster loyalty, and increase the likelihood of repeat … Read more
You’ve probably called a company to resolve a problem or make a complaint, right? Or maybe you’ve received a call from your bank offering a new credit card. Perhaps you’ve placed an order by phone for food on Uber Eats. What do all these … Read more
Unlocking the power of contact center reporting In the ever-changing world of business, you probably know that keeping your customers happy is the key to success. A recent stats reveals that a significant 73% of business leaders say that there is a direct connection … Read more
