TCPA Imagine this: Your customer just wrapped up a long day at work, and as he sits down for dinner, his phone rings. It’s yet another unwanted sales call. Frustrating, right? Now flip the script—what if your business is unintentionally responsible for those interruptions? … Read more
Are No Call No Show (NCNS) incidents haunting your call center? You’re not alone. Absenteeism costs the industry billions annually, with NCNS being a significant factor in this loss. Unplanned absenteeism costs over $600 billion annually, averaging $4,080 per full-time employee and $2,040 per … Read more
As a call center leader, you’re no stranger to the complex maze of compliance regulations. You’re juggling sensitive customer data, striving to meet demanding legal standards, and keeping operational risks at bay. Sound familiar? You’re not alone. More than a third of organizations are … Read more
You’ve probably called a company to resolve a problem or make a complaint, right? Or maybe you’ve received a call from your bank offering a new credit card. Perhaps you’ve placed an order by phone for food on Uber Eats. What do all these … Read more
Unlocking the power of contact center reporting In the ever-changing world of business, you probably know that keeping your customers happy is the key to success. A recent stats reveals that a significant 73% of business leaders say that there is a direct connection … Read more
