Tushar Jain
Hi, my name is John Toohill, marketing manager at Home Pride Bath and shower systems. Situations before Enthu.AI It would take me a very long time to pull calls, to analyze recordings, to coach an agent, and to improve their inside sales or their … Read more
“That was a good call… right?” If you’ve ever said that after a review, you’re not alone. It sounded okay. The agent followed the script. But the tone felt cold. The hold time dragged. And compliance? Kinda iffy. Here’s the truth: Good calls don’t … Read more
Most teams that buy conversation intelligence software don’t fail because they chose the wrong vendor. They fail because they chose a tool built for sales teams when they needed one built for contact centers, or vice versa. The two use cases look similar on … Read more
For decades, contact centers have relied on a patchwork of systems – a CRM here, a call system there, a ticketing platform somewhere else. While these systems were critical to keeping operations running, they were never built to think. As customer expectations have risen … Read more
Explore everything you need to know about sales coaching. From the football World Cup to a local cricket match, you’ve seen those enthusiastic coaches. They always try to motivate their team or player, on and off the field. In business-to-business sales, coaches are vital. … Read more
Congratulations! You’ve built a world-class product. Your marketing team has put their heart and soul into creating a good buzz for this new product. But despite all the hype and excitement, your sales team is not able to convert those leads into sales. They … Read more
As businesses navigate through ever-evolving market dynamics, the demand for sales professionals with refined skills, adaptive techniques, and strategic insight has never been more pronounced. When your sales team is struggling to meet its goals, it’s time to take a closer look at your … Read more
Customers do not leave because they were unhappy in the moment. Customers abandon the service when they encounter excessive challenges. The process becomes difficult because it requires users to complete multiple steps and transfer between different systems, and face various challenges. The customer effort … Read more
Even in today’s digital world, customers prefer to talk to customer support on the phone rather than talk to agents on live chat. Talking directly on the phone builds confidence and trust between the customer and agents. Offering voice support becomes critical especially when … Read more
Call quality scores are supposed to be fair. But what happens when three managers give three different scores for the same call? That’s a red flag. Inconsistent QA is more common than you’d think. In fact, 42% of contact center leaders say inconsistent scoring … Read more
