Sentiment analysis

In today’s dynamic business landscape, whether your team is engaged in sales or customer support, having a call center sentiment analysis feature integrated into your platform is essential. This sophisticated tool empowers managers and supervisors to monitor active calls more effectively and intervene when … Read more

In 2024, the pursuit of customer-centricity is more pronounced than ever before, and as businesses continue to vie for customer loyalty, understanding and effectively managing brand sentiment becomes paramount.  The modern customer is discerning, and their expectations from companies have reached new heights. A … Read more