Sentiment analysis

Sentiment analysis reads customer conversations and tags the mood.  It scores language as positive, negative, or neutral - fast and at scale.  Why does this matter now? You handle more...

In today's dynamic business landscape, whether your team is engaged in sales or customer support, having a call center sentiment analysis feature integrated into your platform is essential. ...

In 2025, the pursuit of customer-centricity is more pronounced than ever before, and as businesses continue to vie for customer loyalty, understanding and effectively managing brand sentimen...