Customer Experience

A. What is sentiment analysis in customer experience? Sentiment analysis is the process of using Natural Language Processing (NLP) and Machine Learning (ML) to interpret emotional tone in c...

Ever had a “bad feeling” after a customer call? Chances are, your customer felt it too. 70% of buying experiences are based on how customers feel they’re being treated. That’s not j...

Customers today have more options than ever. They research products in one place, buy them in another, and voice opinions everywhere.  In a world brimming with choices, you need to do mor...

Customers always want quicker solutions, personalized attention, and easier ways to engage. 90% of customers consider a prompt response essential when they have a customer service inquiry.  ...

Imagine you step into a store for the first time. You’re excited to explore, but you don’t quite know where to go.  The layout might be unfamiliar, the signage might be confusing, and...

69% of consumers are still loyal to certain brands in 2024  When your customers walk into their favorite store or visit their trusted service provider’s website, there is a special feelin...

Ever feel like you’re delivering great service but still losing customers? You’re not alone. Many support and Quality assurance teams rely on instinct, not data. They miss the signals...

Every business knows the frustration of unhappy customers.  Whether it's a delayed response, a technical issue, or a question left unanswered, customers expect fast, efficient help.  P...