Call Center Compliance

[blog_summary_shortcode] Are you confident your firm can prove every customer interaction delivers good outcomes? The FCA has shifted its focus dramatically.  The regulator no longe...

If you run a contact center for a UK financial firm, FCA compliance now lives on your phone lines. The Consumer Duty raises the bar for everyday conversations. You must prove your service...

It’s Monday morning, your coffee’s still brewing, and suddenly your inbox blows up. Not with sales leads or customer kudos - but with legal notices. Turns out, your call center made a ...

If you run a healthcare clinic, handle insurance claims, or manage patient data for a hospital, you’ve probably felt the pressure of making sure all those phone calls and data transfers stay...

Taking card payments over calls? You’re handling gold. But with that comes risk. A single exposed card number can cost you big. In 2023 alone, payment card fraud losses hit $38.5 billi...

TCPA Imagine this: Your customer just wrapped up a long day at work, and as he sits down for dinner, his phone rings. It’s yet another unwanted sales call.  Frustrating, right?  Now fl...

Are No Call No Show (NCNS) incidents haunting your call center?  You're not alone.  Absenteeism costs the industry billions annually, with NCNS being a significant factor in this loss....

"Wait… did they just skip the legal part of the call?"  If you’ve ever managed a call center, you know that feeling. Running a call center is already a lot—hiring, training, hitting ta...

In today's world, where data breaches and privacy issues are constantly making headlines, keeping sensitive information safe has never been more crucial.  This is especially true for cont...