If you run a healthcare clinic, handle insurance claims, or manage patient data for a hospital, you’ve probably felt the pressure of making sure all those phone calls and data transfers stay private. It’s like juggling a million puzzle pieces—you’ve got anxious patients waiting, … Read more
In my decade-long journey working with call centers, I’ve witnessed firsthand how payment data protection can make or break customer trust. Whether you’re running a small in-house support team or a large-scale contact center, the ability to handle credit card information securely is an … Read more
TCPA Imagine this: Your customer just wrapped up a long day at work, and as he sits down for dinner, his phone rings. It’s yet another unwanted sales call. Frustrating, right? Now flip the script—what if your business is unintentionally responsible for those interruptions? … Read more
Are No Call No Show (NCNS) incidents haunting your call center? You’re not alone. Absenteeism costs the industry billions annually, with NCNS being a significant factor in this loss. Unplanned absenteeism costs over $600 billion annually, averaging $4,080 per full-time employee and $2,040 per … Read more
“Wait… did they just skip the legal part of the call?” If you’ve ever managed a call center, you know that feeling. Running a call center is already a lot—hiring, training, hitting targets. But when you add compliance (a fancy word for following rules), … Read more
In today’s world, where data breaches and privacy issues are constantly making headlines, keeping sensitive information safe has never been more crucial. This is especially true for contact centers, which handle tons of personal data every day. According to a recent IBM report, the … Read more
