“Coaching is unlocking a person’s potential to maximize their growth.” – John Whitmore. Everyone needs a coach. It doesn’t matter whether it’s a sportsperson, student, business owner or employee. We all need people who will help bring out the best of us. A coach … Read more
Welcome to our guide on crafting a top-notch Quality Assurance (QA) scorecard for 2024! Whether you’re in customer service or managing a call center, you can’t run a successful business without providing a great customer experience. Providing excellent CX helps you boost customer satisfaction, … Read more
Let’s face this: You’re planning to buy your dream home. While searching online, you found a real estate website, and you decide to give them a call. The real estate agent on the other end is friendly, attentive, and knowledgeable. He listens to your … Read more
In today’s fast-changing business world, customers expect top-notch service, and call centers are at the forefront of meeting those expectations. The competition to impress customers and keep them coming back is tougher than ever. In this crucial environment, call centers must step up and … Read more
Call center tools and technology has come a long way since those IVR call routings. Even though it is still very much in use, call centres focus on improving their technological assets. In fact, 44% of customers believe that businesses and brands should incorporate … Read more
