Agent scorecard

Coaching Session

May 21, 2024

9 min read

How to Conduct Coaching Session ...

“Coaching is unlocking a person’s potential to maximize their growth.” - John Whitmore. Everyone needs a coach. It doesn’t matter whether it’s a sportsperson, student, business owner or e...
QA Scorecard

Feb 23, 2024

15 min read

How to build a Quality Assurance...

“That was a good call… right?” If you’ve ever said that after a review, you’re not alone. It sounded okay. The agent followed the script. But the tone felt cold. The hold time dragged....
Agent Feedback

Aug 18, 2023

8 min read

Significance Of Agent Feedback I...

Let’s face this: You are planning to buy your dream home. While searching online, you find a real estate website, and you decide to give them a call. The real estate agent on the other...
Call Monitoring Forms

Jul 27, 2023

10 min read

A Comprehensive Guide To QA Call...

In today’s fast-changing business world, customers expect top-notch service, and call centers are at the forefront of meeting those expectations. The competition to impress customers and ...
Call Center agent scorecard

Feb 9, 2023

9 min read

How to Use Agent Scorecard to Im...

Call center tools and technology has come a long way since those IVR call routings. Even though it is still very much in use, call centres focus on improving their technological assets. ...

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