You need more than just a wall of text. You need searchable transcripts, speaker identification, sentiment analysis, and integration with your existing workflow.
This guide breaks down 13 leading call transcription platforms. We'll cover core features, accuracy rates, pricing models, and real-world use cases. By the end, you'll know exactly which tool fits your business needs, whether you're running a contact center, managing a sales team, or creating content.
Compare the best call transcription software in 2026
We've compared the top call transcription software platforms of 2026 based on accuracy rates, key features, pricing models, and ideal use cases.
To skip ahead to full vendor breakdowns, use the table below.
Software | Best for | Accuracy | Free tier | Starting price | G2 score | Top integration |
Enthu.AI | Contact centers, QA, sales coaching | 98–99% | No | Custom pricing | ⭐ 4.9 | AirCall, Dialpad, Zoom |
Otter.AI | Meeting notes, remote teams | 85–90% | Yes (300 min) | $16.99/mo | ⭐ 4.2 | Zoom, Google Meet |
Fireflies | CRM integration, meeting analytics | ~90% | Yes (limited) | $18/mo | ⭐ 4.7 | Salesforce, Slack |
Trint | Journalists, content creators | Up to 99% | No | $52/seat/mo | ⭐ 4.4 | Adobe Premiere |
Gong | Enterprise sales teams | 85%+ | No | Custom | ⭐ 4.7 | Salesforce, MS Teams |
Scribie | Human-verified transcription | 99%+ | No | $48/mo | ⭐ 4.6 | Standalone |
Amberscript | Subtitling, multilingual | Up to 85% AI / 100% human | No | $10/hour | ⭐ 4.4 | Adobe, YouTube |
Sonix | Multilingual content, 39+ languages | ~90% | No (30-min trial) | $10/hour | ⭐ 4.7 | Google Drive, Dropbox |
Fathom | Video calls, CRM sync | ~92% | Yes (individual) | $20/user/mo | ⭐ 5.0 | HubSpot, Salesforce |
Rev | Flexible AI or human transcription | 90–99% | No | $29.99/seat/mo | ⭐ 4.7 | Dropbox, Google Drive |
MeetGeek | Meeting automation, team workflows | ~90% | Yes (basic) | $15.99/user/mo | ⭐ 4.7 | Notion, Slack |
Happy Scribe | Video subtitling, translations | ~90% | No | $17/mo | ⭐ 4.8 | Dropbox, YouTube |
Riverside | Podcasters, video creators | 100+ languages | Yes (limited) | $24/mo | ⭐ 4.8 | YouTube, Spotify |
What is call transcription software?
Call transcription is the technology that converts audio or video conversations into written text automatically using AI, natural language processing (NLP), and machine learning algorithms.
This text transcript can be searched, analyzed, and used to generate insights that help you coach agents, ensure compliance, and improve customer satisfaction. It is also called speech-to-text transcription or automatic call recording and transcription.
How call transcription software works
- Audio Input: The software receives audio from phone calls in analog or digital formats
- Speech Recognition: Advanced ASR algorithms convert spoken words to text by analyzing audio segments
- Language Processing: NLP enhances accuracy by identifying grammar, punctuation, and proper nouns
- Transcription Output: Written text is generated in real-time or post-call
- Post-Processing: Accuracy is refined through contextual analysis and machine learning
- Output Integration: Transcribed text integrates into CRMs, QA platforms, and coaching tools
Top 13 call transcription software for 2026
Our team has personally researched and used these software solutions to find the best one for your needs. Ranking these platforms was challenging; those offering superior transcription precision, comprehensive feature sets, and seamless integration capabilities while meeting our stringent evaluation standards appear higher on the list.
Let’s explore each in detail below:
1. Enthu.AI
Enthu.AI Call transcription software
Enthu.AI is a leading call transcription tool that audio transcribes to text, summarizes, translates any language, and analyzes customer-agent conversations with over 98-99% accuracy.
Whether you’re a BPO/call center, banking, e-commerce, EdTech, healthcare, or SaaS business, Enthu.AI is tailored to meet your specific call transcription needs.
It supports various popular dialers and video conferencing platforms, including Zoom, AirCall, CallHippo, Cloudtalk, Dialpad, Webex, and Outreach.
It’s an advancedconversational intelligence software that uses AI-powered tools to generate written transcriptions in many languages.
Also, you can transcribe live phone calls or video broadcasts in real-time.
With a clear understanding of customer queries and agent performance in written text, you can improve your customer service and generatepersonalized coachinginsights for each agent.
Best For: Transcription, Quality team, Sales teams, consumer brands, small to mid-sized contact centers, D2C, appointment setters, collections team. Key Features:
- 99% transcription accuracy with speaker identification
- Auto-scoring calls across empathy, compliance, and script adherence parameters
- Instant keyword search across all transcriptions
- Auto language detection without manual input
- Integration with Zoom, AirCall, CallHippo, Cloudtalk, Dialpad, Webex, and Outreach
- PII redaction for compliance
- Personalized coaching insights for each agent
Pricing: Starts at $59 per agent/month. Besides, custom pricing is also available for business-specific needs. (Check theirpricing page for more details)
G2 Reviews: 4.9/5 (link to customer reviews)
Enthu.AI’s call transcription comes built-in, no extra setup or hidden costs.
Learn more on our Speech to Text Transcription Software page.
2. Otter.AI
Otter.ai is a great call transcription solution for a few key reasons.
Firstly, its integration with popular video conferencing platforms like Zoom, Microsoft Teams, and Google Meet makes it incredibly convenient.
Its AI-powered transcription capabilities are not just about transcribing; Otter also offers features like real-time recording, automated summaries, and action item identification, making it a comprehensive meeting assistant.
What's more, Otter's ability to sync with calendars ensures seamless transcription for both virtual and in-person meetings, saving users time and effort. And with its user-friendly mobile apps for iOS and Android, recording and transcribing on the go is a breeze.
Best For: Meeting notes, team collaboration, and remote workers.
Key Features:
- Real-time recording and transcription
- Automated meeting summaries and action items
- Calendar sync for automatic meeting joins
- Mobile apps for iOS and Android
- AI Chat for multi-meeting insights
Pricing: Free plan with limited minutes. Paid plans start at $16.99/month
G2 Reviews: 4.2/5 (link to customer reviews)
3. Fireflies
Fireflies excels as the ultimate meeting assistant, seamlessly recording, transcribing, and summarizing conversations for various teams, especially in recruiting, marketing, and media.
Its integration with popular apps like Slack and Notion enhances collaboration, and the innovative AskFred feature functions like a ChatGPT meeting assistant, answering questions and generating content.
With intelligent search capabilities, speech analytics, and versatile file format support, Fireflies offers comprehensive meeting insights.
The tool’s focus on meeting analytics makes it stand out for refining communication strategies, making it ideal for sales, marketing, and product teams.
Best For: Recruiting, marketing, media teams, CRM integration.
Key Features:
- Approximately 90% baseline accuracy on business calls
- Ask Fred AI chat for cross-meeting insights
- Integration with Slack, Notion, and CRMs
- Speech analytics(voice analytics) and intelligent search
- Automated meeting summaries
- Multiple file format support
Pricing: Free tier available. Paid plans start at $18/month (Check their pricing page for more details)
G2 Reviews: 4.7/5 (link to customer reviews)
4. Trint
Trint stands out as a top transcription software with its exceptional accuracy of up to 99% and a user-friendly interface.
It simplifies transcription tasks with easy uploads and intuitive editing tools, enabling effortless collaboration among team members.
With versatile output options and strong security measures, Trint ensures data protection and confidentiality. Its web and mobile live transcription, automatic language detection, and simple editing features help you craft and tell stories faster.
Whether audio, video, or live streaming, Trint’s call center AI transcribes, translates, edits, and converts every word into more than 40 languages.
Best For: Journalists, content creators, podcasters.
Key Features:
- Up to 99% accuracy rate
- AI transcription, translation, and editing in 40+ languages
- Web and mobile live transcription
- Automatic language detection
- Simple editing features
- Collaborative workspace
Pricing: Starter plan starts at $52/per seat/m. Custom plans are also available for enterprises. (Check their pricing page for more details)
G2 Reviews: 4.4/5 (link to customer reviews)
5. Gong
Gong is a top-notch call transcription platform with a real-time transcription feature tailored for sales teams.
With seamless integration with popular web conferencing services like Microsoft Teams and Zoom, it offers expert analytics and intelligent insights to enhance client interactions.
Its AI-driven platform boasts over 85% accuracy, recognizes speakers, tracks talk times, and suggests improvements.
Gong’s revenue intelligence platform provides a holistic view of customer interactions, helping sales teams identify risks, opportunities, and market trends.
Though priced higher, Gong’s specialized features make it invaluable for optimizing client-facing interactions and achieving sales targets.
Best For: Sales teams, enterprise sales operations.
Key Features:
- 85%+ accuracy with speaker recognition
- Real-time speech-to-text for call centers
- Integration with Microsoft Teams and Zoom
- Talk time tracking and speaker analysis
- Revenue intelligence insights
- Deal risk identification
- Market trend analysis
Pricing: The pricing model depends on a few factors specific to your team. (Check their pricing page for more details)
G2 Reviews: 4.7/5 (link to customer reviews)
6. Scribie
From video to audio, podcast, academic, legal, marketing, and more, Scribie provides a wide range of transcription solutions for your business.
Trusted by industry giants like Netflix, Google, and Airbnb, Scribie ensures accuracy through a meticulous transcription process, boasting a 99%+ accuracy guarantee.
The platform’s human-verified transcripts undergo a thorough review, proofreading, and quality check, ensuring consistent and reliable results.
Scribie’s commitment to confidentiality, with access restricted on a need-to-know basis, makes it a secure option for sensitive content.
The platform also provides additional features like SRT/VTT files, strict verbatim transcripts, and more.
Best For: Users needing affordable, high-accuracy transcription.
Key Features:
- 99%+ accuracy guarantee
- Human review, proofreading, and quality checks
- SRT/VTT files for captions
- Strict verbatim transcripts available
- Access restricted on a need-to-know basis for confidentiality
- Trusted by Netflix, Google, and Airbnb
Pricing: Starts at $48/month for transcription services. You can choose between automated or manual transcription options based on your budget and accuracy requirements.
G2 Reviews: 4.6/5 (link to customer reviews)
7. Amberscript
AmberScript is the top choice for a call transcription solution due to its blend of cutting-edge AI technology and professional human transcribers. Whether it’s transcription, subtitling, dubbing, translations, or audio description, AmberScript caters to diverse business needs.
With human-made transcription, you can rely on accurate transcripts with up to 100% accuracy, ensuring your call recordings are transformed into reliable text.
On the other hand, machine-made transcription offers a cost-effective solution with an impressive accuracy of up to 85%, making it ideal for smaller projects.
AmberScript guarantees fast turnaround times, allowing you to receive your transcripts in as little as 24 hours or even minutes.
Best For: Businesses needing versatile audio-to-text, subtitling, and translation solutions.
Key Features:
- Human-made transcription (up to 100% accuracy)
- Machine-made transcription (up to 85% accuracy)
- Professional dubbing and audio description
- Fast turnaround (24 hours or minutes)
- Translation services
Pricing: The basic plan starts at $10 per hour for transcription projects. (Check their pricing page for more details)
G2 Reviews: 4.4/5 (link to customer reviews)
After carefully going through numerous customer reviews of AmberScript from trusted platforms such as G2 and Capterra, we have curated the following analysis.
8. Sonix
The next call transcription software on our list is Sonix, which you can use to transcribe, organize, and search audio and video files.
With its cutting-edge AI technology, it offers fast, accurate, and affordable call transcription tools in over 39 languages.
Whether you need transcripts for meetings, interviews, or any audio or video content, Sonix’s in-browser editor provides easy editing, organization, and sharing capabilities.
With features like automated subtitles, translation, and summaries, Sonix ensures your content is transcribed and enhanced for wider accessibility. Trusted by major brands like Google, Microsoft, and Warner Bros, Sonix is the top choice for efficient and precise call transcription.
Best For: Automated transcription, translation, and subtitling for multilingual content.
Key Features:
- Automated transcription in 39+ languages
- In-browser editor for easy editing
- Automated subtitles and translation
- Automated summaries
- Cloud storage integration (Google Drive, Dropbox)
- Trusted by Google, Microsoft, and Warner Bros
Pricing: Offer standard, premium, and enterprise plans. It also provides a 30-minute free trial, you can choose from subscription plans that suit your transcription needs. (Check their pricing page for more details)
G2 Reviews: 4.7/5 (link to customer reviews)
9. Fathom
Fathom is a valuable call transcription and contact center software that offers a seamless experience for recording, transcribing, highlighting, and summarizing meetings, all in real-time.
Fathom’s user-friendly interface allows users to highlight key moments during top video calls, and its AI promptly generates accurate summaries.
It’s particularly beneficial for Zoom meetings, providing precise call notes and easy synchronization with CRMs like HubSpot and Salesforce.
Fathom’s advanced features include integrating with popular documentation tools and generating shareable links, enhancing collaboration, and streamlining workflow. Moreover, its privacy-focused approach ensures that all recordings and data remain 100% private and secure.
Best For: Video calls, CRM integration, sales teams.
Key Features:
- Real-time transcription and summarization
- Highlight key moments during calls
- AI-generated accurate summaries
- Integration with HubSpot and Salesforce CRMs
- Integration with documentation tools
- 100% private and secure recordings
Pricing: The standard plan starts at $20 per user/m, while the pro starts at $29 per user/m.
G2 Reviews: 5/5 (link to customer reviews)
10. Rev
The 10 call transcription software on our list is Rev because it offers flexibility with a choice between human-made and AI transcriptions. Just upload your files, transcribe your audio or video files in minutes, and find value in your transcript.
With human transcriptions, you’re assured 99% accuracy within 24 hours, while AI transcriptions offer faster turnaround at a lower price, though with a 90% accuracy guarantee.
Rev also offers various add-ons for additional features, making it adaptable to different requirements. Its collaborative web space and seamless integration with cloud services enhance productivity.
Best For: Professionals needing flexible transcription options.
Key Features:
- Human transcription (99% accuracy, 24-hour delivery)
- AI transcription (90% accuracy, faster turnaround)
- Pay-as-you-go pricing model
- Collaborative web space
- Cloud service integration
- 100% free call recording software
Pricing: Rev offers a pay-as-you-go model, starting at $1.50 per minute for human-generated transcriptions or 25 cents per minute for AI transcriptions. (Check their pricing page for more details)
G2 Reviews: 4.7/5 (link to customer reviews)
11. MeetGeek
MeetGeek revolutionizes meeting productivity by automating the entire process, from recording and transcribing to summarizing and sharing insights.
Say goodbye to the hassle of note-taking and manual transcription, as MeetGeek effortlessly handles it all for you. Its AI meeting assistant captures key highlights and action items, saving you valuable time and ensuring no detail gets overlooked.
With seamless integration with your favorite tools and easy access to meeting insights, MeetGeek empowers teams to collaborate more effectively and make informed decisions.
Trusted by over 10,000 teams worldwide, MeetGeek is the ultimate solution for maximizing the value of your meetings.
Best For: Streamlining meeting management and automation.
Key Features:
- Automated recording and transcription
- AI-generated summaries
- Automated sharing of insights
- Captures key highlights and action items
- Integration with favorite tools
- Trusted by 10,000+ teams worldwide
Pricing: Offer four monthly and annual pricing plans. The basic plan starts for free, while the paid plan starts at $15.99 per user/m. (Check their pricing page for more details)
G2 Reviews: 4.7/5 (link to customer reviews)
12. Happy Scribe
Happy Scribe, with its state-of-the-art AI technology and collaboration features, emerges as a reliable and trusted solution for transcription and subtitling needs.
With support for a wide range of languages and a seamless transcription process, it caters to users of all sizes and needs.
Its interactive editors simplify the editing process, while multiple export formats ensure platform compatibility. The platform’s security measures guarantee the confidentiality of files, offering peace of mind to users.
Best For: Transcribing audio/video files and adding subtitles.
Key Features:
- Wide language support
- Interactive editors
- Multiple export formats
- Collaboration features
- Strong security and confidentiality
- Seamless transcription process
Pricing: Offers free, basic, pro, and business plans. The basic plan starts at $17 per month, while the business plan at $29 per month.
G2 Reviews: 4.8/5 (link to customer reviews)
13. Riverside
Whether you’re a podcaster, video creator, producer, or marketer, Riverside provides a reliable solution for transcription needs with its user-friendly interface and superior-quality output.
It is a versatile platform that not only helps in creating high-quality podcasts and videos but also offers impressive AI-powered transcription services.
It transcribes audio and video recordings into text with exceptional accuracy in over 100 languages.
With its text-based editor, users can easily edit recordings by editing the transcript directly, making the process seamless and efficient for producing polished content.
Best For: Podcasters, video creators, producers, marketers.
Key Features:
- Transcription in 100+ languages
- Text-based editor for seamless editing
- Studio-quality recording
- Fast editing capabilities
- Support for podcasts, interviews, webinars, social media clips
Pricing: Offer free, standard, pro, and business plans. The most popular plan starts at $24 per month/user.
G2 Reviews: 4.8/5 (link to customer reviews)
Best call transcription software for sales teams
Sales teams have different needs from meeting notetakers or media companies. When choosing phone call transcription software for sales, you need more than just text — you need insights that drive revenue.
Here’s what sales-specific call transcription software must deliver:
- CRM auto-sync — transcripts and summaries pushed directly to Salesforce, HubSpot, or your CRM without manual copy-paste
- Talk-time analysis — rep-to-customer speaking ratio (ideal: reps should talk less than 43% of the time on discovery calls)
- Objection tracking — automatic detection of recurring objections across hundreds of calls
- Keyword alerts — flag competitor mentions, pricing discussions, or churn signals in real time
- Coaching clips — highlight best-practice call moments for new rep onboarding
7 benefits of call transcription software
Wondering how call transcription can help your sales teams? Here are the top five reasons why you should consider investing in these tools.
1. Find transcription in seconds
These tools help you seamlessly search and scan transcribed calls to quickly find the most vital information, keynotes, and phrases.
All this saves your sales leader or manager a lot of time, energy, and frustration.
As an example, here’s how you can search your entire calling database for specific keywords/phrases within Enthu.AI while ensuring PII Redaction is applied to protect sensitive customer information.
2. Never miss a detail
Keep a record of every customer-agent conversation for as long as you want for reference.
When you’ve recorded and transcribed conversations between your agent and customers, you’re confident that nothing gets lost in translation.
3. Training and coaching needs
You can use transcriptions to identify where your agents are lacking in complaint handling, communication, product selling, and more.
You can share these valuable insights with your reps and even with new hires to provide valuable training and coaching opportunities.
4. Creating a word cloud
Since customer data is precious, these transcriptions help you create a word cloud and understand customer sentiment about your product and service.
This can help you create a long-term strategy for enhanced customer experience.
5. Peace of mind with compliance
Having ready call transcripts allows your sales team to be better prepared for the health and security of your business.
Since you’ve evidence and proof of the conversations, you can easily identify any discrepancies in legal compliance and take immediate action to fix them.
6. Keep everyone in the loop
If someone misses an important meeting or call, the text transcription can come in handy to bring them up to speed and have the entire team on the same page.
7. Uncover strengths and weaknesses
Call transcription tool offers an opportunity to customer service agents to listen to their conversations and eventually gain insights about their strengths and weaknesses.
This is a great way to pinpoint what you should avoid and what you should continue doing to serve your customers the best way.
SMB vs. enterprise: matching call transcription software to your size
Small business (1–20 agents)
Prioritize ease of setup, low per-seat cost, and free tiers. Best picks: Fathom (free), Fireflies ($18/mo), MeetGeek ($15.99/mo). Enthu.AI is a strong option if QA and coaching are priorities.
Mid-market (20–200 agents)
Focus on integration depth, accuracy, and scalability. Best picks: Enthu.AI ($59/agent/mo), Fireflies, Otter.AI Business. Need QA automation? Enthu.AI is the clear choice.
Enterprise (200+ agents)
Require SSO, custom SLAs, HIPAA/SOC 2, and dedicated support. Best picks: Enthu.AI (custom enterprise), Gong, Trint Enterprise. Expect custom pricing negotiations.
How to choose the right call transcription software?
With so many options available in the market, how would you decide which tool is the best option for you?
When selecting software for your business, especially for sales teams, ensuring that your chosen solution aligns with your specific needs is crucial.
You should consider a few factors, such as:
- Transcription accuracy: Go for one with 90% to 100% accuracy.
- Use cases: Choose one that offers vertical use cases like compliance, agent coaching, call center efficiency, revenue intelligence, etc., and helps you achieve your business goals.
- Post-conversation analysis: Depending on your sales team’s needs, select software that offers real-time transcription and post-conversation analysis features.
- AI capabilities: Choose a software that provides the best automated call transcription software using AI, speech analytics, NLP, and ML technologies.
- Language support: Choose a software that can translate and transcribe various foreign languages and, most importantly, support the language your teams use the most.
- Cost and budget: Last but not least, invest in a software whose pricing won’t break your bank. Ensure your software suits your company’s resources and the price is worth the features.
Why Enthu.AI stands out for call transcription
Enthu.AI delivers more than transcription; it transforms conversations into actionable insight. With 98-99% accuracy, automated QA scoring, and instant keyword search, you get complete visibility into every customer interaction.
The platform automatically identifies speakers, detects languages, redacts sensitive information for compliance, and now, enthu.ai enhances the transcription. Now, enthu.ai can translate any language.
Unlike standalone transcription tools, Enthu.AI connects insights to action through personalized coaching, performance tracking, and workflow automation.
Whether you’re managing a BPO operation, sales team, or customer service center, Enthu.AI turns every conversation into an opportunity for improvement.
Ready to transform your call transcription?
Conclusion
The list above highlights some of the most sought-after call transcription software available in 2026.
By leveraging the power of AI-driven transcription tools, businesses can gain valuable insights from customer interactions, identify trends, and drive informed decision-making.
With the right software in place, you can take your customer service or call center business to the next level, staying ahead of the competition and delivering exceptional service to your customers.
FAQs
1. Can I transcribe a phone call?
Yes, you can transcribe a phone call with the consent of all people involved. Ensure compliance with legal rules concerning privacy and consent, and use appropriate transcribing tools such as Enthu.AI to accurately capture the conversation.
2. Is there an app that transcribes phone calls?
There are many apps available that can transcribe call recordings. Some popular choices include Enthu.AI, Otter.ai, and many more. Before deciding on a device, make sure to evaluate its features and compatibility.
3. Which AI transcribes phone calls?
Several AI-powered businesses, like Enthu.AI Google’s Live Transcribecan transcribe phone calls. These tools use advanced technology to convert Voice into text, making it easier to keep record of conversations.
4. Is call transcription software secure for sensitive conversations?
Yes. Most modern transcription software uses end-to-end encryption and follows GDPR or HIPAA compliance standards. If you handle healthcare, banking, or legal calls, make sure the provider offers enterprise-grade security and data privacy options.
5. Can transcription software handle multiple speakers at once?
Absolutely. Many platforms now offer speaker diarization, which labels each speaker in a conversation. This makes it easier to review sales calls, panel discussions, or customer support interactions where multiple people are talking.
About the Author
Tushar Jain
Tushar Jain is the co-founder of Enthu.AI, a contact center intelligence software that helps teams automate quality assurance, coach agents and analyse customer interactions at scale. In the last 5 years, Tushar has personally overseen 100+ deployments of AI-driven analysis across sectors including lending, insurance broking, home improvements, lead gen agencies and real estate. Before founding Enthu.AI, Tushar led GTM at multiple consumer organisations where he first encountered the gap between call recording offered and and what managers actually needed to improve agent performance. Enthu.AI is currently rated 4.9/5 on G2 across 40+ verified reviews.
