Dharvi Sharma 
74% of customers say just one bad experience is enough to make them switch brands. In 2025, every customer call is a chance to win or lose loyalty. That’s why today’s agents need more than good manners. They need a sharp mix of communication … Read more
Closing is the final step in the sales cycle. This step will define whether the hard work that you have done in your previous steps amounts to anything or not. It is like the break or make a moment in sales so you must … Read more
Is your traditional coaching failing? Still stuck in the “let’s talk about your calls for an hour” era? No wonder your agents are zoning out. Modern call center coaching isn’t about marathon sessions or motivational quotes—it’s about fast, focused, and friction-free feedback. And yes, … Read more
Every business seeks customer retention. Customers are always looked upon as assets by any business and it’s critical for the survival of the business to retain its best customers. A business that can create and use sustainable customer retention strategies will likely outshine its … Read more
You cannot become a great salesperson unless you have mastered the right sales skills. You need sales skills like communication, product knowledge, objection handling, and demo skills. These help you have meaningful conversations with buyers. You may have some of these skills, but you’ll … Read more
Every journey needs a destination – and every business needs a sales target. It is only when this target is achieved that your business can start to see the first glance of success. A sales quota is a defined destination that your business needs. … Read more
Looking for ways to improve your sales knowledge? Then look no further. We have come up with a comprehensive list of 16 best sales blogs that will not only provide you with knowledge of new sales practices but also give you insights into the … Read more
Sales are the most important part of your business’s growth. Without sales, your company will cease to exist. So your primary goal should be to learn new techniques and improve your sales skills. One of the best ways to do that is to listen … Read more
