Dharvi Sharma 
How to express empathy in words? The ability to demonstrate empathy is vital for every employee in the call center business. As customer-facing professionals, we need to show empathy towards our customers. Unfortunately, a lot of people find it hard to put it into … Read more
Many times, customers will be really upset or angry with the service and it will be difficult to handle them. But if you know what to say, when to say and how to say it, then it will be easy for you to handle … Read more
The biggest task these days is to manage a sales team. It is upon you on how they perform in sales calls and meetings. You can either lead them to prosperity or failure. An effective sales manager is one that hires best people and … Read more
Are you doing call center training the right way? Your call center agents aren’t just ordinary employees; they’re the face of your company. These agents are the first point of contact whenever potential or new customers reach out with questions or concerns. The responsibility … Read more
Have you ever had a conversation with someone, only to realize later that they were an advanced technology? No, I’m not talking about science fiction movies. I’m talking about the latest innovation in the world of customer service and support – ChatGPT! Contact centers … Read more
Customer is the most essential part of your business. Without the customers, no business can survive. Therefore, it is very important that your customers are satisfied with your products and services, if you want customers to remain loyal to your company for a long … Read more
Every sales rep must ask open-ended sales questions to the prospects because it will help you understand the prospect and his needs better. These sales questions will force prospects to speak up about their needs and pain points that will help sales reps to … Read more
The success of a call center depends upon how well call center agents are performing. Call center agents are responsible for making or breaking a company’s image because they are in direct contact with the customers. If agents could not help customers, then it … Read more
Closing is the final step in the sales cycle. This step will define whether the hard work that you have done in your previous steps amounts to anything or not. It is like the break or make a moment in sales so you must … Read more
Call center coaching is no easy task. That’s because it can be a time-consuming and emotionally draining process for supervisors and coaches. Yet, it is one of the most important call center best practices to continuously coach your agents. You have to be on point … Read more
