REQUEST A DEMO

Call Center Metrics

Call routing
Call Center Metrics

Mar 27, 2025

12 min read

What Is Call Routing and Why It ...

Have you ever dialed a customer support number and been instantly connected to the exact person you needed?  That’s the essence of call routing—a streamlined method that directs callers t...
Call Center Shrinkage
Call Center Metrics

Mar 13, 2025

11 min read

Call Center Shrinkage: Definitio...

Think of your call center. You’ve got the headsets, the software, and the agents lined up.  Your goal is to connect with customers fast and solve their problems. But what if a chunk of yo...
Hold time
Call Center Metrics

Jan 22, 2025

11 min read

What is Hold Time in a Call Cent...

In an era where every second counts, few things frustrate customers more than long hold times.  According to research, the average person may spend up to 43 days of their life on hold.  ...
Call Center Statistics
Call Center Metrics

Nov 14, 2024

11 min read

51 Latest Call Center Statistics...

Call centers have become pivotal in shaping customer perceptions and building loyalty in the modern customer-centric landscape.  Every interaction—be it a complex inquiry resolved through...
After Call Work
Call Center Metrics

Jul 23, 2024

11 min read

What is After Call Work in Call ...

Why Your Call Center Isn’t Truly Done When the Call Ends Most people think the job’s done when the customer hangs up. But for agents, that’s when the real grind kicks in. Every call...
VoIP Phone System
Call Center Metrics

May 28, 2024

11 min read

What is VoIP Phone System in 2025?

Landline phones are a relic from a bygone era.  There was a time when they used to be the heart of the home and business.  With the advancement of Internet technology, traditional desk...
average handle time
Call Center Metrics

Sep 27, 2023

8 min read

What is Average Handle Time and ...

Average Handle Time (AHT) is a key factor in how your call center plays a part in the success or failure of your support people. If you're doing everything right on the first contact, th...
Call Center Attrition
Call Center Metrics

Jun 2, 2023

8 min read

Call Center Attrition: What is i...

It was the third time this month a long-time customer was left on hold for over 20 minutes while trying to resolve a billing issue. Frustrated, they eventually hung up, feeling ignored an...
First call resolution
Call Center Metrics

Feb 28, 2023

13 min read

First Call Resolution (FCR): A C...

First Call Resolution, or FCR, is a practice in call centers that strives to answer the phone and resolve your issue while you are still on the first call. In a high-quality call center e...
Call center metrics
Call Center Metrics

Feb 24, 2023

10 min read

19 Call Center Metrics and KPIs ...

Are your customers receiving the right service? Do your customer service reps have the knowledge and skills to solve customers’ queries?  Are you providing better support than your compet...

Discover our categories

Company

Connect
Linkedin
Youtube Twitter

Roles

  • QA Managers
  • Sales Leaders
  • Sales Coaches
  • SDRs

Use Cases

Get In Touch

  • US
  • 651 N Broad St, Suite 201, Middletown, Delaware US - 19709
  • India
  • C86, 5th Floor, IA Phase 7, Mohali, SAS Nagar, Punjab, India, 160055
US:
+1 850 7417 343
    UK:
+44 208 049 3079
Twitter
Linkedin
Youtube
Enthu.AI rating
softwaresuggest_rising_star
Easiest to use
Easiest to use
Easiest to use
Easiest to use

COPYRIGHT © 2025 – enthu.ai | Privacy Policy | DPA | Terms