Call Center

When calls are put on hold or transferred longer, it can result in frustrating customer experiences. They feel like their time is being wasted, they’re not valued, and the service quality is poor. According to HubSpot research, “90% of customers rate an “immediate” response … Read more

Picture this: One of your customers reaches out to your call center to resolve an issue. His experience on that call can shape his perception of your entire company. Now, consider this scenario playing out thousands of times a day across call centers worldwide.  … Read more