Call Center

Interactive Voice Response

Apr 25, 2024

9 min read

What is Interactive Voice Respon...

When calls are put on hold or transferred longer, it can result in frustrating customer experiences. They feel like their time is being wasted, they're not valued, and the service qualit...
Call Calibration

Jan 18, 2024

9 min read

Call Center Call Calibration: A ...

Picture this: One of your customers reaches out to your call center to resolve an issue. His experience on that call can shape his perception of your entire company. Now, consider th...

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