As digitization now dominating the global banking system, customer expectations of financial institutions have risen noticeably. They want a lighting-fast response, 24*7 customer support, and personalized experience across service channels and payment platforms. So, if you’re managing an inbound call center for a bank, … Read more
In today’s digital and competitive world, customers expect immediate support and personalized experiences from contact centers for financial institutions. Often bogged down by outdated technology and manual processes, traditional contact centers need help to meet these rising expectations. Long wait times, inconsistent service quality, … Read more
AI is already transforming customer service in this digital age. The global call center AI market was worth $1.60 billion in 2023. It’s expected to grow from $1.95 billion in 2024 to $10.07 billion by 2032, with an average annual growth rate of 22.7%. … Read more
Ever wondered how top-performing sales teams stay ahead in today’s fast-paced market? It’s all about embracing cutting-edge technologies that make their jobs easier and more effective. Take Customer Relationship Management (CRM) systems, for example—they centralize data and help predict market trends, transforming how salespeople … Read more
Artificial intelligence is transforming the landscape of businesses of every type and size worldwide. If you’re operating a contact center or a business deeply ingrained in customer service, chances are you’ve been using conventional methods of lead scoring. However, it’s time to ask yourself … Read more
Speech analytics is a concept that helps business leaders know their audience better and deliver a great customer experience. Until now, most of sales leaders measured their sales efforts based: the number of calls made by the reps, the answer rate, the stage of … Read more
Are you a business leader exploring the best speech analytics software solution for your sales calling team? With so many options available in the market, you will soon face a plenty of problem while taking a decision. But don’t worry, there’s a methodical and … Read more
