Tushar Jain 
In today’s digital and competitive world, customers expect immediate support and personalized experiences from contact centers for financial institutions. Often bogged down by outdated technology and manual processes, traditional contact centers need help to meet these rising expectations. Long wait times, inconsistent service quality, … Read more
In today’s world, where data breaches and privacy issues are constantly making headlines, keeping sensitive information safe has never been more crucial. This is especially true for contact centers, which handle tons of personal data every day. According to a recent IBM report, the … Read more
Modern customers expect consistent and exceptional experiences across all touchpoints of a business. In fact, 97% of customers say customer service is crucial for brand loyalty. Customers are also 2.4 times more likely to stick with a brand when their problems are solved quickly. … Read more
We have all been in a situation where a product or service we use frequently has an issue. With no way to fix it, we call the contact center for help, only to have to navigate through a maze of robotic voices asking us … Read more
Did you know that the average salesperson makes 52 calls per day? However, some reports revealed that call center agents make about 100 calls a day. If you are also a customer service rep who makes this many cold calls daily, you would know … Read more
There is a famous saying, “Knowledge is not power, but the ability to act on knowledge is real power.” Similarly, interacting with your customers is important. What is more important is completing all the necessary tasks after interacting with customers. Contact center agents work … Read more
AI is already transforming customer service in this digital age. The global call center AI market was worth $1.60 billion in 2023. It’s expected to grow from $1.95 billion in 2024 to $10.07 billion by 2032, with an average annual growth rate of 22.7%. … Read more
Are you a call center manager looking to enhance the quality of your customer interactions? Today’s call centers face a myriad of challenges, from maintaining consistent service quality and ensuring compliance with regulatory standards to improving agent performance and customer satisfaction. In such a … Read more
Sales is a multifaceted process that involves building relationships, providing solutions, communication and negotiation, and finally—closing the deal. All of these activities contribute to the ultimate goal of a sale, but their effectiveness can be subjective and difficult to measure without data and the … Read more
Call centers handle anywhere from 100 to 1,000 calls every day. As a result, they handle a large amount of data on customer interactions, which is incredibly difficult to access, analyze, and convert into meaningful information. This challenge arises due to unclean or incomplete … Read more
