Finding Scorebuddy alternatives becomes important for those who are already familiar or have used it before.Â
Businesses are constantly looking for software to streamline and improve their customer support.Â
While Scorebuddy is one of the most powerful call center quality assurance software, its one-size-fits-all approach may not resonate with every business’s unique needs.Â
# How we analyze and select Klaus alternatives
After conducting thorough research and evaluation, we’ve curated a list of Scorebuddy alternatives.
Our methodology involved analyzing factors such as user experience, G2 ratings and reviews, cost, and scalability.
We assessed the effectiveness of these tools in various areas, including call automation, speech analytics, sentiment analysis, transcriptions, quality assurance, and performance metrics.
Considerable time and resources were dedicated to compiling this list.
Our objective is to provide businesses with valuable insights to aid in selecting the most suitable tools to optimize their call center operations and foster business growth.
A. What is Scorebuddy?
Scorebuddy is a sought-after cloud-based quality assurance call center software focused on improving staff performance in contact centers by evaluating interactions across various channels.Â
It enhances agent consistency and engagement, leading to an improved customer experience.
With quick and accurate data collection, centralized storage for collaboration, and instant analysis and reporting, Scorebuddy streamlines quality assessment processes.Â
Its AI-powered automation reduces repetitive tasks and evaluation times, while personalized dashboards and coaching plans boost employee retention and engagement.Â
Scorebuddy also provides advanced QA reporting and business intelligence to uncover valuable insights and trends, enabling informed decision-making for contact center optimization and customer satisfaction.
B. Why consider scorebuddy alternatives?
No doubt, Scorebuddy is one of the most advanced tool for call centers, but it’s always better to explore different options that better meet your specific business needs, such as:
- Different set of features
- Pricing structures
- Varying levels of scalability
- Integration capabilities
- Customer supportÂ
- User experience
Ultimately, comparing different Scorebuddy alternatives will help you find the best-fit software that supports your business’ objectives and enhances operational efficiency.
Besides, Scorebuddy has few limitations too that may prompt you to consider its competitors.
- Limited customized options
- Doesn’t support many languages
- No integration with some CRMs
- Lack of advanced analytics
- Limited support for multichannel communication
All the limitations mentioned are derived from various reviews of the Scorebuddy alternative on different reputed platforms such as G2 and Trustpilot.
I don't like the difficulty in integration, and that it's completely unconnected to any of our other tools and that makes it more difficult on our team to open another platform
Anonymous User
I personally think that this way it takes a lot of time and when everybody start to complete their tasks, you can't really track who's done with them and who not.
Anonymous User
C. Top 5 Scorebuddy alternatives
1. Enthu.AI
Enthu.AI is one of the best Scorebuddy alternatives out there because of its multiple similar advanced features.Â
Besides its quality assurance and agent coaching features similar to Scorebuddy, Ethu.AI is a new-age conversation intelligence software that helps you boost agent performance, understand customer sentiments, and improve revenue.
Enthu.AI stands out as the top alternative to Scorebuddy for several reasons:
1. Comprehensive feature set:
Enthu.AI offers a rich set of features geared towards improving call outcomes, including call quality monitoring, detailed call review, agent performance analysis, and customizable evaluation management.
Scorebuddy, on the other hand, provides similar quality assessment functionalities but may not offer the same breadth of features for detailed call analysis and agent performance evaluation.
2. Ease of integration:
Enthu seamlessly integrates with various third-party tech stacks, including leading dialers and video conferencing tools, facilitating smooth data flow and analysis from multiple channels.
While Scorebuddy also offers integration options, Enthu’s seamless integration capabilities ensure more efficient and effective analysis of customer interactions across various platforms.
3. Accuracy and coverage:
Enthu.AI boasts top-rated speech-to-text accuracy and 100% coverage of all calls, ensuring that every conversation is thoroughly analyzed for key moments and insights.
Scorebuddy may offer accurate assessments, Enthu’s comprehensive coverage and high accuracy provide more detailed insights for performance improvement.
4. Customizable configurations:
Enthu.AI allows extensive customization to replicate specific calling processes, including defining critical call moments, creating custom evaluation forms, and configuring teams and feedback mechanisms.
Scorebuddy may offer some customization options, but Enthu’s flexibility in tailoring evaluations to unique business needs sets it apart.
5. Advanced security features:
Enthu prioritizes data privacy and safety with advanced security features such as PII redaction, IP whitelisting, and enterprise-level encryption, ensuring utmost protection of sensitive information.
While Scorebuddy may have security measures in place, Enthu’s comprehensive security features provide greater data privacy and compliance assurance.
6. Flexibility and scalability:
Enthu.AI offers unmatched flexibility with no annual commitment, no minimum agent requirements, and unlimited onboarding support.
It allows businesses to scale according to their needs without contractual obligations.
Scorebuddy may offer flexibility, but Enthu’s commitment to scalability and support ensures smoother growth and adaptation to evolving business requirements.
The interface looks nice. Integrations are ready quickly. Have low costs, great monthly subscription. Best call transcription with analysis! Responsive team. Highly recommend!
Alex McConville
Head of Central Sales
​Enthu. AI is an amazing and flexible conversational intelligence with strong integration capabilities. Provides high level of accuracy on call transcript and has strong word recognition.
Scott Bierbryer
Chief Revenue Officer
- Pricing: Custom pricing based on specific business requirements.
- Free trial: Available for 14 days.
- Language supported: English, Spanish, German, French
- G2 reviews: Rated 4.9/5 (link to customer reviews)
2. Playvox
When compared to Scorebuddy, one significant advantage of Playvox is its seamless integration with Salesforce and Zendesk.
This allows for real-time AI-infused forecasting and experience insights directly within your agents’ CRM console.
This deep integration enhances agent productivity and ensures higher-quality interactions without the need for additional software toggling.
Moreover, Playvox’s commitment to a “people-first” approach sets it apart, focusing on user-focused solutions and genuine care for customer experience outcomes.
This ethos translates into better support and a culture of genuine care for customers’ needs.
Another notable difference is Playvox’s readiness for the future of digital customer service channels.
As the industry evolves, Playvox enables businesses to step into AI and adapt to changing customer service landscapes without massive change management or significant investments.
In terms of specific features, Playvox offers comprehensive Workforce Engagement Management, including precise staffing forecasting, simplified scoring and coaching automation with AI, and tracking of essential call center KPIs to effectively meet customer needs and financial goals.
- Pricing: Custom pricing to suit your customer service operations
- Free trial: Available with limited features
- Language supported: Currently support over 100 languages
- G2 reviews: Rated 4.8/5 (link to customer reviews)
Pros
- 90% of users find Playvox to have an intuitive and easy-to-navigate interface.Â
- The Platform enables efficient quality monitoring and improvement in quality control processes.
- Most of the users allocate their time more effectively and the platform streamlines various task related to performance management.
- 80% of customers expressed satisfaction with the depth and clarity of analytics.
- The platform facilitates effective communication, improved collaboration and communication.
Ahmed I.
it was a good website and easy to navigate the system on the website and will help me on my work and improve my skils and help me to find my weakness on me work
Cons
- Playvox has limited customization features that vary business needs.
- Platform as inconsistent notification feature which users report receiving timely notification.
- About 70% of users perceive the navigation to be a little difficult.
- Most of the users express dissatisfaction with the restricted search parameters.
- Performance latency may hinder productivity and aggravate users, affecting over 60% of customers.Â
Helane F.
I find the platform very complex to handle.
3. Klaus AppÂ
Looking at Klaus compared to Scorebuddy, one standout feature of Klaus is its AI-powered quality management suite, which offers automated scoring and analysis for 100% of your agents and conversations.
This ensures comprehensive coverage without manual intervention, allowing you to reduce time spent on QA by up to 70%.
Klaus also provides targeted manual QA, enabling you to spend less time on questionable results and review interactions across channels efficiently.
With features like speech-to-text capabilities, you can speed up call center QA processes and pinpoint knowledge gaps or areas where agents or processes may have fallen short.
Moreover, Klaus emphasizes analytics and trend identification, allowing you to understand the factors contributing to both positive and negative customer outcomes.
You can significantly improve your support quality by systematically improving resolution time, interactions per case, and customer satisfaction.
Additionally, Klaus offers next-generation feedback surveys, turning customer feedback into accurate insights.
You can boost response rates and gather insightful feedback across languages and brands with highly customizable feedback analytics and AI-generated conversation summaries.
Furthermore, Klaus focuses on sales coaching and learning, providing data-driven coaching sessions and personalized dashboards to effectively engage agents and improve performance.
With proactive analysis of all agent interactions and targeted coaching sessions, you can foster agent engagement and decrease turnover.
- Pricing: Offer multiple pricing plans such as Growth Suite, AI Suite and Enterprise Suite.Â
- Free trial: Available with limited features
- Language supported: German, English, French, Italian, Dutch, Polish, Portuguese, Spanish.
- G2 reviews: Rated 4.7/5 (link to customer reviews)
Pros
- Most of the users are satisfied with the platform’s user friendly design and ease of navigation.
- Around 85% of users report an increase in efficiency for Quality Assurance tasks.
- Klaus has improved overall improvement in customer support satisfaction.
- Approximately 70% of consumers value the platform’s real-time feedback function, which offers prompt agent performance data.Â
- The platform has extensive analytics capabilities to assist teams in spotting patterns, monitoring advancement, and making informed decisions to maximise support operations.
Nataliia D.
Klaus is a game-changer for our support team’s quality assurance efforts. Its intuitive interface and seamless integration with our existing tools have made it an instant hit among our team members.
Cons
- 70% of users face difficulty during the onboarding process.
- Around 45% of users complained about the application’s speed, negatively affecting their ability to complete tasks efficiently.
- Approximately 60% of customers expressed dissatisfaction with the system’s assignment feature.
- More than half of users mentioned there should be more data filtering options.
- 40% of users expressed dissatisfaction regarding more customization processes.
Borislav B.
One notable drawback is the learning curve associated with the program. The initial onboarding process may be somewhat challenging for new users, and it takes time for teams to fully grasp the functionalities of Klaus.
4. EvaluAgentÂ
EvaluAgent is another great alternative to Scorebuddy due to its emphasis on automated agent improvement, comprehensive coverage, AI-driven conversation intelligence, and agent engagement features.
These features contribute to elevating and differentiating customer experiences at scale.
One notable difference is EvaluAgent’s focus on automated agent improvement driven by Speech analytics.
EvaluAgent allows you to connect customizable, out-of-the-box AI-driven conversation intelligence from every interaction to drive automated QA and agent improvement workflows,ensuring that customer experience remains at the heart of your contact center operations.
From automated QA to fully-integrated reporting suite, agent management and customer experience focus, EvaluAgent offers multiple advanced features that helps you enhance the quality of sales and service interactions.Â
- Pricing: Custom pricing based on specific business requirements.
- Free trial: Available with limited features
- Language supported: Chinese (Simplified), English, French, German, Spanish
- G2 reviews: Rated 4.6/5 (link to customer reviews)
Pros
- 90% of users are satisfied with the platform’s usability and ability to raise team performance, according to customer feedback.Â
- EvaluAgent improves their quality monitoring procedures, enabling businesses to spot problem areas and uphold high service standards.
- Almost 85% of customers indicate that evaluagent saves time.
- This platform enables managers to make data-driven decisions and provide clear visibility into agent performance trends.
- EvaluAgent promotes accountability among team members by offering clear feedback and recognition.
Jack L.
I appreciate the visuals: Graphs and Charts which make it easier to understand the data and comparisons between different groups.
Additionally, the chronological timeline of QA cases makes it easy to see developments and improvements for individuals.
Cons
- It is more difficult for users to adapt the platform to their particular workflow and reporting needs due to this lack of adaptability.Â
- Approximately 70% of clients complained about integration issues, especially with lack of connectivity.
- Slow loading times and system latency affected the user experience for more than 60% of the consumers.
- More than half customers are facing difficulties in reporting feature of the platform.
- Almost 80% of users face difficulties with the system’s learning curve, especially for non-technical users.Â
Samantha J.
I don’t like that we are unable to hear the calls directly in Evaluagent.
5. Â CallMiner
When comparing CallMiner to Scorebuddy, the main difference lies in CallMiner’s robust focus on conversation intelligence powered by AI and machine learning.
CallMiner offers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, providing deep understanding from every conversation.Â
Powered by artificial intelligence and machine learning, CallMiner allows organizations to perform sentiment analysis and identify patterns effectively, connecting insights to actionable strategies.Â
Trusted by some of the world’s top companies across various industries and recognized as the leader in conversation intelligence by prominent research firms like Forrester, CallMiner stands out for its ability to improve business performance.Â
By connecting insights to action, CallMiner enables companies to identify areas of opportunity for business improvement, growth, and transformational change more effectively than ever before.
- Pricing: Flexible pricing options
- Free trial: Offer unlimited, unrestricted 30-day free trialÂ
- Language supported:Â English, French, Spanish
- G2 reviews: Rated 4.5/5 (link to customer reviews)
Pros
- 90% of users are satisfied with the platform’s usability and ability to raise team performance, according to customer feedback.Â
- EvaluAgent improves their quality monitoring procedures, enabling businesses to spot problem areas and uphold high service standards.
- Almost 85% of customers indicate that evaluagent saves time.
- This platform enables managers to make data-driven decisions and provide clear visibility into agent performance trends.
- EvaluAgent promotes accountability among team members by offering clear feedback and recognition.
Jack L.
I appreciate the visuals: Graphs and Charts which make it easier to understand the data and comparisons between different groups.
Additionally, the chronological timeline of QA cases makes it easy to see developments and improvements for individuals.
Cons
- It is more difficult for users to adapt the platform to their particular workflow and reporting needs due to this lack of adaptability.Â
- Approximately 70% of clients complained about integration issues, especially with lack of connectivity.
- Slow loading times and system latency affected the user experience for more than 60% of the consumers.
- More than half customers are facing difficulties in reporting feature of the platform.
- Almost 80% of users face difficulties with the system’s learning curve, especially for non-technical users.Â
Samantha J.
I don’t like that we are unable to hear the calls directly in Evaluagent.
Conclusion
So, there are some of the best Scorebuddy alternatives you can try in 2024.
Considering your options for conversation intelligence and aaa in your contact center?
While Scorebuddy offers a variety of advanced features, it might not be the best call center software for your business.Â
Consider various factors such as cost, omnichannel communication, analytics & reporting, scalability, security, and user-friendly interface before purchasing.Â
Ultimately, the key is determining your priorities and thoroughly evaluating each platform’s features and cost-effectiveness.
Doing so lets you make an informed decision and select the solution that best aligns with your contact center’s objectives and resources.
FAQs
1. What is a good cloud-based contact center solution?
A good cloud-based contact center solution is Enthu.AI, Scorebby and Klaus, offering scalable and customizable features for effective customer engagement.
2. Who are Scorebuddy's main competitors?
Scorebuddy’s main competitors include Enthu.AI, Playvox and Evaluagent, which offer similar quality assurance and coaching solutions for contact centers.
3. What is similar to Scorebuddy?
Enthu.AI, Klaus App and Playvox are similar to Scorebuddy, providing quality assurance and agent coaching tools to enhance contact center performance.
