Top 5 Sprinklr Alternatives in 2025

Sprinklr Alternatives

Customer experience is no longer a “nice-to-have”; it’s mission-critical.  In fact, even one bad support interaction can push 80% of customers toward a competitor.  No wonder 80% of businesses plan to boost their customer service budgets next year.  Companies are doubling down on CX … Read more

How to Monitor Call Center Performance in 2025

how to monitor call center performance

How to Monitor Call Center Performance in 2025 Today’s contact centers are fast, digital, and under pressure to deliver stellar service.  Monitoring performance isn’t about spying or micromanaging; it’s about discovering what works, fixing what doesn’t, and lifting both agent morale and the customer … Read more