Skip to content
Enthu AI | Conversation Analytics Platform
  • Product

    Platform

    • Integrations
      Integrations
      Seamless integration with your tools and platforms.
    • Security
      Security
      Enterprise-grade security integrated into solutions.

    Features

    • Auto QA with GenAI
      Auto QA with GenAI
      Evaluate calls without any manual intervention.
    • AI Transcriptions
      AI Transcriptions
      AI transcriptions: Accurate, real-time speech-to-text.
    • AI summaries
      AI summaries
      Post meeting AI summaries – save time, understand better.
    • Sentiment analysis
      Sentiment analysis
      Understand the true pulse of your customer.
    • Reporting & analytics
      Reporting & analytics
      Spot trends seamlessly and take actions.
    • Call library
      Call library
      Spotify like playlists for agent self coaching.

    Explore more features

    arrow-right

    See enthu.ai in action

    Speech analytics for Quality assurance

    Video-image
  • Solutions

    Use Cases

    • Quality assurance
      Quality assurance
      Ensure excellence with AI-driven insights.
    • Agent coaching
      Agent coaching
      Agent Coaching for Performance Improvement
    • Compliance
      Compliance
      Maintain consistency and adherence to regulations.
    • Appointment booking
      Appointment booking
      Streamline appointment scheduling with AI.
    • Sales performance
      Sales performance
      Boost sales performance with AI insights.

    Industries

    • Financial & lending
      Financial & lending
      Financial & lending solutions optimized.
    • Insurance
      Insurance
      Enhancing customer service interactions.
    • Healthcare
      Healthcare
      Transforming Patient interactions Seamlessly
    • Utilities
      Utilities
      Utilities for enhanced communication efficiency.
  • Resources
    • Blog
    • Case studies
    • Customer stories
    • Contact center glossary
    • Spotlight
    • eBooks
    • Ask

    Blog

    • Call Center Evaluation Forms for Better QA in 2025
    • Your Essential Call Center Compliance Checklist In 2025
    • A Comprehensive Guide To Call Center Quality Management
    • What is Customer Sentiment Analysis? Process & Tools 2025

    Explore more blogs

    arrow-right
  • Pricing
LOGIN REQUEST A DEMO
  • Product
    • Platform
      • Integrations
        Integrations
        Seamless integration with your tools and platforms.
      • Security
        Security
        Enterprise-grade security integrated into solutions.
    • Features
      • Auto QA with GenAI
        Auto QA with GenAI
        Evaluate calls without any manual intervention.
      • Now read your calls
        Now read your calls
        AI transcriptions: Accurate, real-time speech-to-text.
      • AI summaries
        AI summaries
        Post meeting AI summaries – save time, understand better.
      • Sentiment analysis
        Sentiment analysis
        Understand the true pulse of your customer.
      • Reporting & analytics
        Reporting & analytics
        Spot trends seamlessly and take actions.
      • Call library
        Call library
        Spotify like playlists for agent self coaching.
      • Explore more features
  • Use Cases
    • Quality assurance
      Quality assurance
      Ensure excellence with AI-driven insights.
    • Agent coaching
      Agent coaching
      Agent Coaching for Performance Improvement
    • Compliance
      Compliance
      Maintain consistency and adherence to regulations.
    • Appointment booking
      Appointment booking
      Streamline appointment scheduling with AI.
    • Sales performance
      Sales performance
      Boost sales performance with AI insights.
  • Industries
    • Financial & lending
      Financial & lending
      Financial & lending solutions optimized.
    • Insurance
      Insurance
      Enhancing customer service interactions.
    • Healthcare
      Healthcare
      Transforming Patient interactions Seamlessly
    • Utilities
      Utilities
      Utilities for enhanced communication efficiency.
  • Resources
    • Blog
    • Case studies
    • Customer stories
    • Contact center glossary
    • Spotlight
    • eBooks
    • Ask

Tushar Jain

Tushar Jain is the co-founder and CEO at Enthu.AI. Tushar brings more than 15 years of leadership experience across contact center & sales function, including 5 years of experience building contact center specific SaaS solutions.

Call Center Evaluation Forms for Better QA in 2025

Published on: May 29, 2025 | Last Updated on: June 2, 2025 by Tushar Jain
call-center-evaluation-form

It’s 2025. Your customers expect instant answers. Your agents juggle tools, tabs, and tough conversations.  And your call center evaluation form? It can’t still be stuck in 2015. If you’re still using the same old call monitoring checklist to score calls, it’s time for … Read more

Categories Agent Evaluation and Coaching Leave a comment

Your Essential Call Center Compliance Checklist In 2025

May 22, 2025 by Tushar Jain
call-center-compliance-checklist

It’s Monday morning, your coffee’s still brewing, and suddenly your inbox blows up. Not with sales leads or customer kudos – but with legal notices. Turns out, your call center made a series of robocalls that violated federal rules. Before lunchtime, regulators slap you … Read more

Categories Call Center Compliance Leave a comment

A Comprehensive Guide To Call Center Quality Management

Published on: May 15, 2025 | Last Updated on: May 16, 2025 by Tushar Jain
Call center quality management

Ever hit “play,” heard a five-second silence, and thought, “Wait… what was that?” That’s the pain of losing a loyal customer after one bad call. In today’s world, call centers are the frontline of your brand.  A single awkward pause, forgotten compliance script, or … Read more

Categories Call Center Quality Management Leave a comment

What is Customer Sentiment Analysis? Process & Tools 2025

Published on: April 25, 2025 | Last Updated on: April 30, 2025 by Tushar Jain
Customer Sentiment Analysis

Ever had a “bad feeling” after a customer call? Chances are, your customer felt it too. 70% of buying experiences are based on how customers feel they’re being treated. That’s not just a stat—it’s a wake-up call for call centers. In a call center, … Read more

Categories Customer Experience Leave a comment

How to Measure and Improve your Internal Quality Score (IQS)

Published on: April 16, 2025 | Last Updated on: April 21, 2025 by Tushar Jain
Internal Quality Score

Your agents are taking hundreds of calls a week. But how do you know if they’re actually doing a good job? Customer complaints don’t tell the whole story. Neither do CSAT scores. You need something more reliable. Something that shows you what’s working—and what’s … Read more

Categories Call Center Quality Management Leave a comment

What Is Call Sampling -Types, Challenges & Solutions

Published on: April 16, 2025 | Last Updated on: April 17, 2025 by Tushar Jain
Call Sampling

“You can’t fix what you don’t hear.” And let’s be honest—no one’s got the time (or patience) to review every call. That’s where call sampling in QA steps in. It helps you monitor what matters—agent mistakes, missed scripts, call center compliance gaps—without burning out … Read more

Categories Call Center Quality Management Leave a comment

What Is Call Routing and Why It Is Important?

March 27, 2025 by Tushar Jain
Call routing

Have you ever dialed a customer support number and been instantly connected to the exact person you needed?  That’s the essence of call routing—a streamlined method that directs callers to the right team or agent in the shortest possible time. In today’s friendly but … Read more

Categories Call Center Metrics Leave a comment

What is Customer Experience Management? Guide for 2025

March 25, 2025 by Tushar Jain
Customer Experience Management

Customers today have more options than ever. They research products in one place, buy them in another, and voice opinions everywhere.  In a world brimming with choices, you need to do more than offer great products or services. You also need to orchestrate seamless … Read more

Categories Customer Experience Leave a comment

Call Center Shrinkage: Definition, Impact, and How to Reduce It

Published on: March 13, 2025 | Last Updated on: March 17, 2025 by Tushar Jain
Call Center Shrinkage

Think of your call center. You’ve got the headsets, the software, and the agents lined up.  Your goal is to connect with customers fast and solve their problems. But what if a chunk of your team is absent, late, or on extended breaks?  That’s … Read more

Categories Call Center Metrics Leave a comment

How Automated Customer Journeys Are Shaping The Future Of Business

Published on: March 7, 2025 | Last Updated on: April 2, 2025 by Tushar Jain
Automated Customer Journeys

Customers always want quicker solutions, personalized attention, and easier ways to engage. 90% of customers consider a prompt response essential when they have a customer service inquiry.  You notice how demanding that can be. You wonder how to keep up with so many inquiries. … Read more

Categories Customer Experience Leave a comment
Older posts
Page1 Page2 … Page13 Next →

Recent Posts

  • Call Center Evaluation Forms for Better QA in 2025
  • Your Essential Call Center Compliance Checklist In 2025
  • A Comprehensive Guide To Call Center Quality Management
  • What is Customer Sentiment Analysis? Process & Tools 2025
  • How to Measure and Improve your Internal Quality Score (IQS)

Recent Comments

    Company

    • About Us
    • Comparison
    • Pricing
    • Contact
    • Request a demo
    Connect
    • hello@enthu.ai
    US:+13159994160
    Linkedin
    Youtube Twitter

    Roles

    • QA Managers
    • Sales Leaders
    • Sales Coaches
    • SDRs

    Use Cases

    • Call QA
    • Agent Coaching
    • Compliance
    • Improve Sales Skills
    • Sales Training

    Get In Touch

    • US
    • 651 N Broad St, Suite 201, Middletown, Delaware US - 19709
    • India
    • C86, 5th Floor, IA Phase 7, Mohali, SAS Nagar, Punjab, India, 160055
    US:
    +1 850 7417 343
        UK:
    +44 208 049 3079
    Twitter
    Linkedin
    Youtube
    Enthu.AI rating
    softwaresuggest_rising_star
    Easiest to use
    Easiest to use
    Easiest to use
    Easiest to use

    COPYRIGHT © 2025 – enthu.ai | Privacy Policy | DPA | Terms