Dharvi Sharma 
What’s the perfect time to call your customers? It’s simple: when they’re ready to hear from you. Timing is everything when it comes to customer interactions. When schedules are off, teams face chaos during peak hours, with long hold times and frustrated customers. On … Read more
“Tell me and I forget, teach me and I may remember, involve me and I learn.” – Benjamin Franklin. Sales professionals have evolved from their traditional counterparts. Today, they have to face a myriad of new and emerging challenges, from personalizing experiences and integrating … Read more
Explore the most sought-after NPS survey tools to try in 2024 Undoubtedly, happy and loyal customers are your company’s biggest asset. From repeat purchases to word-of-mouth recommendations to positive reviews, they can help you boost your business profit and growth in several ways, But … Read more
In today’s dynamic business landscape, whether your team is engaged in sales or customer support, having a call center sentiment analysis feature integrated into your platform is essential. This sophisticated tool empowers managers and supervisors to monitor active calls more effectively and intervene when … Read more
Artificial intelligence is transforming the landscape of businesses of every type and size worldwide. If you’re operating a contact center or a business deeply ingrained in customer service, chances are you’ve been using conventional methods of lead scoring. However, it’s time to ask yourself … Read more
Unlocking the power of contact center reporting In the ever-changing world of business, you probably know that keeping your customers happy is the key to success. A recent stats reveals that a significant 73% of business leaders say that there is a direct connection … Read more
Sales are hard. It can often feel like an uphill battle, frustrating and exhausting. However, it doesn’t have to be that way. There are a few steps that you can put into place to make the process easier for both you and your customer. … Read more
Call quality – it’s not just a technical term; it’s your secret weapon in the battle for customer satisfaction and loyalty. You can understand the importance of quality customer service from the fact that 91% of customers say they won’t willingly do business again … Read more
Ever been on a call that felt robotic and scripted? You’re not alone! 78% of customers think their experience is better when a customer service agent doesn’t sound like they’re reading from a call center script. But what if there was a way to blend scripted … Read more
Speech analytics is a concept that helps business leaders know their audience better and deliver a great customer experience. Until now, most of sales leaders measured their sales efforts based: the number of calls made by the reps, the answer rate, the stage of … Read more
