Conversation intelligence for market research companies
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Market research firms are in a critical business of collecting customer data. Based on this data, businesses take important decisions wrt new product launches, sales, marketing and product development.
As the market research company of 2021, you can’t rely on older methods of ensuring data quality. Especially when the the research is qualitative, you need to run a rigorous call QA to understand if the data collected is correct or not. Not just that, most of the qualitative research clients ask for call transcripts, something that takes lots of time but is a low value work.
Partner with Enthu to do what you are best at (i.e. data collection and analysis) and let Enthu automate the call QA and transcription process for you.
Ensure the interviewers are disclosing complete information & adhering to multiple compliance aspects required by teh industry.
Ensure 100% call QA coverage to surface out researcher coaching and training opportunities, without the need to add any additional manpower.
Accelerate your researcher training process by reviewing a 30 mins call in a few seconds. Focus more on coaching than listening to the calls.
Enthu helps you identify the winning behaviors of your top researchers so that you can replicate them across the team to boost the revenue performance.
Download client ready transcripts that you can directly email. No need to spend hours in transcription of every call, Enthu does it automatically for you.
Surface out the most common sales objections that your agents face day in and out. Use it as a coaching input to train the agents better.
Market research jobs are taxing. Make them more meaningful by building an environment of feedback, coaching and mutual learning.
QA more calls without disturbing your QA to analyst ratio. Your existing quality people can listen to 5X more calls and deliver better results, without spending any extra time.
Enthu directly impacts your agent performance as well as the quality of monitoring & output. With the same workforce, you end up achieveing more, thus impacting the margins.
Absolutely. When you sign up for Enthu, you get a free 14 days trial to our fully functional plan.
Please go ahead and try it. Once you are satisfied and convinced, you can always upgrade to a paid plan.
All our plans are custom and per agent basis, based on your consumption level and data analysis needs.
Kindly book a slot here to discuss your speech analytics needs in details.
Absolutely. Enthu is 100% customizable for your market research use case, be it qualitiative, quantitative or a mix of both.
You can replicate the interview theme/research questions within Enthu, without the need to involve any developer. It’s as easy and simple as using any popular web based software.
Enthu can support research firms of all sizes. We do offer volume discounts on number of agent seats you opt for.
Please get in touch with us and we will be glad to offer you a custom plan.
Yes, Enthu is a horizontal product that replicates the calling theme you decide, no matter what . So whether you are doing MR for a bank, an insurance company or a telecom provider, you can use Enthu for all.
Currently, Enthu works exceptionally well for voice calls in English, covering all major accents including American, British, European, Indian, South African, South East Asian etc.
Enthu takes security very seriously. All our data is stored on AWS and protected using enterprise level security procedures. All the personal & call data is encrypted, both at rest and while in transit. You can read more here about our security features.
No worries. You can chat with our customer success agent, or you can shoot your queries via email to hello@enthu.ai
Enthu takes pride in being a complete conversation intelligence solution for driving superior calling performance – it’s pocket friendly, easy to integrate & use, and comes with a support you can trust on.
Sign up for a 14-day free trial.
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