Tushar Jain
Live chat support has become a crucial factor in consumer buying decisions. According to CrazyEgg, “38% of consumers are inclined to make a purchase from a company that provides live chat assistance.” Additionally, Emarketer’s research reveals that 63% of customers are inclined to revisit … Read more
Did you know 74% of customers have switched brands because of poor customer service? That’s a huge risk for any business, especially in call centers, where every interaction counts. But here’s the good news: Quality Assurance (QA) is your safety net. It’s the secret … Read more
With the advancement in technology, the call center agents are not limited to office space. Call center agents have the luxury of working from anywhere because of high-speed internet availability, cloud networks that powers VoIP and contact center solutions, etc., giving them access to … Read more
How to express empathy in words? The ability to demonstrate empathy is vital for every employee in the call center business. As customer-facing professionals, we need to show empathy towards our customers. Unfortunately, a lot of people find it hard to put it into … Read more
Welcome back to our series on the transformational power of ChatGPT in call centers. In our previous articles, we discussed the Best Practices for using ChatGPT in call centers and explored the myriad Benefits of integrating ChatGPT into customer service operations. Today, we delve into the future trends … Read more
It was the third time this month a long-time customer was left on hold for over 20 minutes while trying to resolve a billing issue. Frustrated, they eventually hung up, feeling ignored and undervalued. Once loyal to the company, this experience pushed them to … Read more
Customer expectations for immediate support are higher than ever before. In fact, a survey revealed that 82% of customers expect an immediate response from businesses. This increasing demand for instant support puts pressure on call centers to deliver efficient and effective solutions. In the … Read more
Customer care is one of the crucial tools for maintaining a good relationship with existing and potential customers. It can also be instrumental in breaking your relationship with customers. This should be common understanding – and yet, bad customer service is not uncommon. Some … Read more
A major hurdle for every sales manager is to find the right rep for their team. On average, it takes 381 days to train a new sales rep, and their tenure generally doesn’t last more than 2.5 years. It proves to be a costly affair for the … Read more
Since its launch, ChatGPT has become the talk of the town. Developed by OpenAI, this groundbreaking language model has been causing a stir in the tech world due to its capacity to produce text that is similar to human language. You can gauge the popularity of … Read more
