AI in contact center is no longer a new concept that we used to talk about. Today we can see a lot of commercial sectors using technology to improve customer satisfaction. Call centers are one of those that have always used various technologies to … Read more
In today’s digital age, a customer has many options to interact with a product or service. He may use an email, a chat, social media or a traditional phone call. Still, the utility of traditional phone calls is huge, and therefore, call centers are … Read more
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