Tushar Jain
Every business knows the frustration of unhappy customers. Whether it’s a delayed response, a technical issue, or a question left unanswered, customers expect fast, efficient help. Poor customer service is costly. According to recent research, bad customer experiences could cost organizations $3.7 trillion annually … Read more
Running a contact center is a challenge. You’re managing agent performance, handling customer complaints, and ensuring smooth operations—all while trying to control costs. Maybe you’ve been frustrated by inconsistent call quality, long wait times, and the nagging feeling that your customers aren’t getting the … Read more
Sales calls offer numerous benefits to your business. It helps you understand your prospects’ needs & preferences so you can provide tailored solutions to convert them into customers. Besides, sales calls also provide a wealth of insights into how your agents are performing, your … Read more
If you’re part of the call center industry by any means, you’re well aware that managing a call center is no small feat. The complexities of ensuring that every customer has a seamless experience while balancing agent performance, team morale, and technology can overwhelm … Read more
It’s 2025. You wouldn’t manually scan every single email for spam. Neither would you check every payment by hand. So why are you still auditing calls like it was 1995? Manual QA is stuck in the past. It’s slow, repetitive, and wildly inefficient. But … Read more
You’ve probably called a company to resolve a problem or make a complaint, right? Or maybe you’ve received a call from your bank offering a new credit card. Perhaps you’ve placed an order by phone for food on Uber Eats. What do all these … Read more
What makes a successful call center? A big office? Lots of agents? High call volumes? No! It’s the ability to meet the customers’ expectations with the best level of customer service. And, what’s the secret of consistently delivering excellent customer service? Undoubtedly, it’s contact … Read more
Summary Call center automation uses AI, RPA, NLP, and chatbots to handle repetitive tasks, streamline operations, and improve efficiency. It boosts customer satisfaction with faster resolutions, empowers agents with real-time support, and cuts costs while ensuring compliance and data security. The result: more personalized, … Read more
As digitization now dominating the global banking system, customer expectations of financial institutions have risen noticeably. They want a lighting-fast response, 24*7 customer support, and personalized experience across service channels and payment platforms. So, if you’re managing an inbound call center for a bank, … Read more
Despite the rise of various digital communication channels, phone calls are still the most effective lead generators for businesses of all types. In fact, 72% of people still contact AI for customer support over the phone. Phone support always plays a vital role in … Read more
