Hi, my name is John Toohill, marketing manager at Home Pride Bath and shower systems.
Situations before Enthu.AI
It would take me a very long time to pull calls, to analyze recordings, to coach an agent, and to improve their inside sales or their appointment setting techniques.
Situations after Enthu.AI
I was able to see much more clearly. All of our customer conversations with our agents used to take me hours.Now it took me 15-20 minutes.
Instead of just pulling random calls with an agent, we would be able to be more targeted with exactly what we wanted to focus on.
Impact Generated
We can measure the fact that we were able to set 3% higher on our leads.
Our onboarding time for a new agent was cut in half.
Just for the fact that we can be much more efficient with our sales coaching and with listening to calls and with giving our agents feedback.
I would recommend Enthu.AI as a call and qaulity assurance solution for call centers both big and small.
