Tushar Jain
We have all been in a situation where a product or service we use frequently has an issue. With no way to fix it, we call the contact center for help, only to have to navigate through a maze of robotic voices asking us … Read more
Did you know that the average salesperson makes 52 calls per day? However, some reports revealed that call center agents make about 100 calls a day. If you are also a customer service rep who makes this many cold calls daily, you would know … Read more
Why Your Call Center Isn’t Truly Done When the Call Ends Most people think the job’s done when the customer hangs up. But for agents, that’s when the real grind kicks in. Every call leaves behind a digital trail – notes, tags, follow-ups, escalations. … Read more
Customer service is no longer just about solving problems—it’s about doing it fast, consistently, and at scale. According to Salesforce, 88% of customers say the experience a company provides is as important as its product or services. Yet, most QA teams still manually review … Read more
Are you a call center manager looking to enhance the quality of your customer interactions? Today’s call centers face a myriad of challenges, from maintaining consistent service quality and ensuring compliance with regulatory standards to improving agent performance and customer satisfaction. In such a … Read more
Sales is a multifaceted process that involves building relationships, providing solutions, communication, and negotiation, and finally – closing the deal. All of these activities contribute to the ultimate goal of a sale, but their effectiveness can be subjective and difficult to measure without data … Read more
Call centers handle anywhere from 100 to 1,000 calls every day. As a result, they handle a large amount of data on customer interactions, which is incredibly difficult to access, analyze, and convert into meaningful information. This challenge arises due to unclean or incomplete … Read more
Whether you’re a startup, SMB, or large enterprise, your customers are the backbone of your business. Therefore, building long-lasting relationships with them and providing exceptional customer service is vital to run and sustain a successful business. According to a recent HubSpot Research, “93% of … Read more
Ever wondered how top-performing sales teams stay ahead in today’s fast-paced market? It’s all about embracing cutting-edge technologies that make their jobs easier and more effective. Take Customer Relationship Management (CRM) systems, for example—they centralize data and help predict market trends, transforming how salespeople … Read more
Thanks to technological advances, you can track and measure pretty much anything about your customer service or sales representatives’ performance. But just gathering data isn’t sufficient, especially regarding sales coaching. To better use your data, you need to have a clear understanding of what … Read more
