Tushar Jain 
Has it ever happened in your customer service or call center that after hanging up the phone, you’ve wanted to listen to the recent conversation again to know exactly what the customer said? Maybe you want to listen again to the solutions you provided … Read more
There is a famous phrase, “people buy people”. It simply means people are more likely to buy from people they know, like, and trust. Even today, 71% of customers are more likely to purchase from a brand they trust. So, if you’re a business … Read more
According to HubSpot, “About 68% of customers are willing to pay more for products and services that are known for offering excellent customer service experiences. And it’s your call center agents who play a vital role in nurturing positive relationships and delivering exceptional customer … Read more
When calls are put on hold or transferred longer, it can result in frustrating customer experiences. They feel like their time is being wasted, they’re not valued, and the service quality is poor. According to HubSpot research, “90% of customers rate an “immediate” response … Read more
Finding Scorebuddy alternatives becomes important for those who are already familiar or have used it before. Businesses are constantly looking for software to streamline and improve their customer support. While Scorebuddy is one of the most powerful call center quality assurance software, its one-size-fits-all … Read more
Providing top-notch customer service every single day isn’t just a goal for your call center reps—it’s a promise they keep. At the core of this commitment is contact center performance management. It helps to optimize processes, train agents, and develop strategies. This will outshine … Read more
Picture this: In the call center, your agents work tirelessly to assist customers, resolve issues, and leave a lasting impression. Amidst this hustle, how do you ensure that every interaction is not just a transaction but an opportunity to satisfy your customers and drive … Read more
Prospecting is one of the most challenging tasks of the sales process. According to HubSpot, more than 40% of salespeople say this is the hardest task assigned to them. Sales reps face a tough journey, from finding quality prospects to gaining attention, building trust, … Read more
According to Allied Market Research, the global home improvement market size was $316.8 billion in 2020 and is projected to reach $585.3 billion by 2030, growing at a CAGR of 6.2% from 2021 to 2030. It’s evident from the fact that if you’re in … Read more
Agent onboarding is a never-ending cycle for your home improvement business’ customer service department. Because the average lifespan of an agent is one year, you must retain new hires again and again. Generally, old-school methods take 2-3 months in contact center agent onboarding. So, … Read more
