Tushar Jain 
Thanks to technological advances, you can track and measure pretty much anything about your customer service or sales representatives’ performance. But just gathering data isn’t sufficient, especially regarding sales coaching. To better use your data, you need to have a clear understanding of what … Read more
Conversion rate is one of the most common KPIs used by marketing professionals, sales teams, call center agents and business professionals. It’s a key metric that tells you how your company is reaching its goals and how many leads are converting to sales. Improving … Read more
Landline phones are a relic from a bygone era. There was a time when they used to be the heart of the home and business. With the advancement of Internet technology, traditional desktop phones have been upgraded to digital technology known as Voice over … Read more
Playvox is a popular contact center software for quality management, workforce management, agent performance optimization, and beyond. Playvox equips you with a cloud-native, digital-first customer service solution that allows your teams to view, analyze, and manage their entire quality assurance process in one convenient … Read more
“Coaching is unlocking a person’s potential to maximize their growth.” – John Whitmore. Everyone needs a coach. It doesn’t matter whether it’s a sportsperson, student, business owner or employee. We all need people who will help bring out the best of us. A coach … Read more
Has it ever happened in your customer service or call center that after hanging up the phone, you’ve wanted to listen to the recent conversation again to know exactly what the customer said? Maybe you want to listen again to the solutions you provided … Read more
There is a famous phrase, “people buy people”. It simply means people are more likely to buy from people they know, like, and trust. Even today, 71% of customers are more likely to purchase from a brand they trust. So, if you’re a business … Read more
According to HubSpot, “About 68% of customers are willing to pay more for products and services that are known for offering excellent customer service experiences. And it’s your call center agents who play a vital role in nurturing positive relationships and delivering exceptional customer … Read more
When calls are put on hold or transferred longer, it can result in frustrating customer experiences. They feel like their time is being wasted, they’re not valued, and the service quality is poor. According to HubSpot research, “90% of customers rate an “immediate” response … Read more
Finding Scorebuddy alternatives becomes important for those who are already familiar or have used it before. Businesses are constantly looking for software to streamline and improve their customer support. While Scorebuddy is one of the most powerful call center quality assurance software, its one-size-fits-all … Read more
