Tushar Jain 
Call centers handle anywhere from 100 to 1,000 calls every day. As a result, they handle a large amount of data on customer interactions, which is incredibly difficult to access, analyze, and convert into meaningful information. This challenge arises due to unclean or incomplete … Read more
Whether you’re a startup, SMB, or large enterprise, your customers are the backbone of your business. Therefore, building long-lasting relationships with them and providing exceptional customer service is vital to run and sustain a successful business. According to a recent HubSpot Research, “93% of … Read more
Ever wondered how top-performing sales teams stay ahead in today’s fast-paced market? It’s all about embracing cutting-edge technologies that make their jobs easier and more effective. Take Customer Relationship Management (CRM) systems, for example—they centralize data and help predict market trends, transforming how salespeople … Read more
Thanks to technological advances, you can track and measure pretty much anything about your customer service or sales representatives’ performance. But just gathering data isn’t sufficient, especially regarding sales coaching. To better use your data, you need to have a clear understanding of what … Read more
Conversion rate is one of the most common KPIs used by marketing professionals, sales teams, call center agents and business professionals. It’s a key metric that tells you how your company is reaching its goals and how many leads are converting to sales. Improving … Read more
Landline phones are a relic from a bygone era. There was a time when they used to be the heart of the home and business. With the advancement of Internet technology, traditional desktop phones have been upgraded to digital technology known as Voice over … Read more
Playvox is a popular contact center software for quality management, workforce management, agent performance optimization, and beyond. Playvox equips you with a cloud-native, digital-first customer service solution that allows your teams to view, analyze, and manage their entire quality assurance process in one convenient … Read more
“Coaching is unlocking a person’s potential to maximize their growth.” – John Whitmore. Everyone needs a coach. It doesn’t matter whether it’s a sportsperson, student, business owner or employee. We all need people who will help bring out the best of us. A coach … Read more
Has it ever happened in your customer service or call center that after hanging up the phone, you’ve wanted to listen to the recent conversation again to know exactly what the customer said? Maybe you want to listen again to the solutions you provided … Read more
There is a famous phrase, “people buy people”. It simply means people are more likely to buy from people they know, like, and trust. Even today, 71% of customers are more likely to purchase from a brand they trust. So, if you’re a business … Read more
