Yes. AI chatbots and voice bots can reduce call center costs by automating routine interactions, lowering staffing expenses, and improving operational efficiency. They handle a large volume of common customer questions without human involvement, allowing agents to focus on complex issues. How AI chatbots … Read more
AI-powered call routing improves efficiency by connecting customers to the right agent faster, reducing wait times, lowering transfers, and boosting first-call resolution (FCR). It uses data and intelligence — not guesswork — to match callers with the best resource available. Let’s break this down … Read more
Auto QA stands for Automated Quality Assurance. It uses AI and software to automatically monitor and score calls in call centers. Instead of managers manually listening to calls, Auto QA does the heavy lifting. It helps track how well agents handle customer calls, ensuring … Read more
