How Uplyft’s QA team found speed, clarity, and trust with Enthu.AI
Uplyft is a UK based boutique lead generation agency that helps top-tier British brands and bluechips elevate customer acquisition and revenue.
monitoring time
booked meetings
QA each month
The challenge
In recent times, Uplyft has scaled rapidly to a 400-member team, pitching products to millions of customers.
But behind this growth, the QA team was grappling with a familiar challenge: too many calls, too little time.
Each day they juggled recordings, spreadsheets, and notes - trying to stitch together insights that would help agents improve.
With manual reviews, only a fraction of conversations were ever analyzed, leaving blind spots in both performance and customer understanding.
As Mohnish, QA Manager at Uplyft, puts it:
“We needed a smarter way to handle calls and focus on improvement; not just the admin work.”
The outcome
With Enthu.AI in place, Uplyft’s QA team moved from firefighting to forward-looking.
- Time savings became immediate. Calls were transcribed and analyzed in minutes, not hours - giving the team more room to focus on coaching and improvements.
- Insights ran deeper. Instead of surface-level reviews, QA now had clear visibility into intent, performance, and customer sentiment across conversations.
- Action replaced admin. Manual juggling of recordings and spreadsheets gave way to structured, data-backed coaching moments.
“Enthu.AI has been a game-changer - seamlessly converting voice to text, surfacing insights, and saving us huge amounts of time. It’s become an essential asset for our team.”
-Mohnish.
The implementation
Uplyft comes with a strong belief that every agent deserves structured, continuous feedback - not just the ones struggling.
For Mohnish and his QA team, the goal wasn’t to catch mistakes but to create a culture of improvement at scale.
To bring that vision to life, Uplyft needed more than just an off-the-shelf tool.
Their QA scorecards were highly contextual, shaped around the specific needs of their campaigns and customers.
The Enthu.AI team worked closely with them to understand these nuances and configure the AI engine accordingly - ensuring insights truly reflected what mattered most to Uplyft.
There were also technical hurdles. At the time, no APIs were available to automatically pull in calls from their systems.
Instead of letting that stall progress, Enthu.AI enabled a manual upload workflow so Uplyft’s QA team could continue to process recordings efficiently while keeping AI logic intact.
Once live, Enthu.AI became the backbone of their QA program by enabling:
- Fast transcription and analysis - calls converted to text in minutes, ready for review.
- Deeper insights - intent, sentiment, and performance trends surfaced automatically.
- Simplified workflows - no more juggling recordings, spreadsheets, and notes; everything lived in one place.
“Enthu.AI seamlessly converts voice to text, delivers powerful insights, and saves us hours. Reviewing calls and coaching agents has never been easier.”
What next?
Replicate similar results for your business. Get started with Enthu.AI today.