Conversation analytics solution for insurance companies, brokers and agencies.
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Get the power of conversation intelligence
for your insurance contact center
Running an insurance contact center is a tough job. On one side, you need too take care of myriad of regulatory compliances and data disclosures, on the other side the customer is spoilt with choices and churns at a breakneck speed.
Customers who churn list poor service, too long a wait time and untrained agents as the top 3 reasons. In such a scenario, reactive retention strategies won’t work any longer. Contact centers need to ensure they are pro active not in just understanding the customer pain points but also solving them as fast as possible.
To make this happen, deriving customer intelligence and putting that to perspective whhile coaching your agents should be the utmost priority of your insurance contact center. Enthu can help you not just retain your existing insurance customers but also win & service the new ones better.
How Enthu improves outcomes for the insurance industry?
Enhance compliance
Ensure the calling agents are disclosing complete information and adhering to multiple compliance aspects of telemarketing and insurance.
Automate QA
Ensure 100% call QA coverage to surface out agent coaching and training opportunities, without the need to add any additional manpower.
10X faster training
Accelerate your agent training process by reviewing a 30 mins call in a few seconds. Focus more on coaching than listening to the calls.
Increase revenue
Enthu helps you identify the winning behaviors of your top agents so that you can replicate them across the team to boost the revenue performance.
Improve NPS
Identify and group the most common concerns your customers exhibit, and then train your agents to resolve them better & faster.
Identify objections
Surface out the most common sales objections that your agents face day in and out. Use it as a coaching input to train the agents better.
Reduce agent attrition
Insurance sales & support jobs are full of stress. Make them more meaningful by building an environment of feedback, coaching and mutual learning.
Improve CX
Analyze customer interactions to pinpoint broken aspects of your customer experience, and use it as an opportunity to fix and improve thecustomer experience.
Minimize customer churn
Identify the most common reasons why your insurance customers churn. Then train your agents to handel such concerns better.
How Enthu enables contact centers across industries
Frequently asked questions
Can I try Enthu before buying a plan?
Absolutely. When you sign up for Enthu, you get a free 14 days trial to our fully functional plan.
Please go ahead and try it. Once you are satisfied and convinced, you can always upgrade to a paid plan.
Which plan should I select for my insurance contact center?
All are plans are custom and per agent basis, based on your consumption level and data analysis needs.
Kindly book a slot here to discuss your speech analytics needs in details.
Can I customize Enthu for my calling use case?
Absolutely. Enthu is 100% customizable for your use case, be it sales, customer support, customer success or anything else.
You can replicate your calling themes/scripts within Enthu, without the need of a developer. It’s as easy and simple as using any popular web based software.
I have a big team. Can I get custom pricing from Enthu?
Enthu can support agents across contact centers of all sizes. We do offer volume discounts on number of agent seats you opt for.
Please get in touch with us and we will be glad to offer you a custom plan. Â
Do you support both insurance payors and provider?
Yes, Enthu is a horizontal product that replicates your calling theme. So whether you are a payor or a provider, you can use Enthu without any worry.Â
Which all languages does Enthu support right now?
Currently, Enthu works exceptionally well for voice calls in English, covering all major accents including American, British, European, Indian, South African, South East Asian etc.Â
How safe is my customer data?
Enthu takes security very seriously. All our data is stored on AWS and protected using enterprise level security procedures. All your personal & call data is encrypted, both at rest and while in transit. You can read more here about our security features.
I still have a question. What should I do?
No worries. You can chat with our customer success agent, or you can shoot your queries via email to hello@enthu.ai.
Enthu : The best conversation intelligence software for insurance companies, agencies and broker businesses.
Enthu takes pride in being a complete conversation intelligence solution for driving superior calling performance – it’s pocket friendly, easy to integrate & use, and comes with a support you can trust on.Â
Sign up for a 14-day free trial.
