Using Call Recordings and Speech Analytics to Improve Call Center Performance

speech analytics

With speech analytics, companies can now screen calls that call centers couldn’t review manually. This means that businesses now have access to actionable insights from calls. As such, they will have more access to information that otherwise would have been lost even through surveys. … Read moreUsing Call Recordings and Speech Analytics to Improve Call Center Performance

10 Best Conversation Intelligence Software for Calling Teams [2021]

Conversation Intelligence Software

Are you into voice operations and looking for the best conversation intelligence software to improve call outcomes? In this post, I have covered 9 such tools that you can use to run faster call QA, deliver focussed rep coaching and improve sales outcomes.  A. … Read more10 Best Conversation Intelligence Software for Calling Teams [2021]

How to evaluate a speech analytics software?

How to evaluate a speech analytics software

Are you a business leader exploring the best speech analytics software solution for your calling team? With so many options available in the market, you will soon face a problem of plenty while taking a decision. But don’t worry, there’s a methodical and logical … Read moreHow to evaluate a speech analytics software?

What is Conversation Intelligence: A Detailed Guide

Conversation Intelligence

Conversation intelligence is a concept that helps business leaders know their audience better and deliver a great customer experience. Until now, most of the sales leaders measure their sales effort basis: the number of calls made by the reps, the answer rate, stage of … Read moreWhat is Conversation Intelligence: A Detailed Guide

7 Benefits of Conversation Intelligence for the Sales Teams

Conversational Analytics Benefits

Continuous improvement of your sales reps is critical to achieving higher sales effectiveness, increased close rates and higher revenue. No one can deny the fact. Still, more than 50% of sales reps rely on their peers & network for improvement, reveals the study from … Read more7 Benefits of Conversation Intelligence for the Sales Teams