Are you a business leader exploring the best speech analytics software solution for your calling team? With so many options available in the market, you will soon face a plenty of problem while taking a decision. But don’t worry, there’s a methodical and logical … Read more
In today’s digital age, a customer has many options to interact with a product or service. He may use an email, a chat, social media or a traditional phone call. Still, the utility of traditional phone calls is huge, and therefore, call centers are … Read more
Are you into voice operations and looking for the best conversation intelligence software to improve call outcomes? In this post, I have covered 10 such software that you can use to monitor 100% customer conversations, deliver personalized agent coaching and improve conversation outcomes (including … Read more
Often, it is said that data is the new oil. But data without any analysis is just like crude oil. It has a lot of potential but only if someone refines it through the process called data analytics. In the past two decades, the … Read more
Call recording software plays an important role in contact centers as these take good care of your customers and your business grows itself. They do not expect you to be perfect. They understand things go wrong with products. All they want is an honest … Read more
People all around us seem to be talking a lot about artificial intelligence and machine learning. Running a call center? It may be hard to imagine how it can possibly help your use case, correct? It’s not that hard after all. Conversation intelligence software … Read more
With speech analytics, companies can now screen calls that call centers couldn’t review manually. This means that businesses now have access to actionable insights from calls. As such, they will have more access to information that otherwise would have been lost even through surveys. … Read more
Conversation intelligence is a concept that helps business leaders know their audience better and deliver a great customer experience. Until now, most of the sales leaders measure their sales effort basis: the number of calls made by the reps, the answer rate, stage of … Read more
Continuous improvement of your sales reps is critical to achieving higher sales effectiveness, increased close rates and higher revenue. No one can deny the fact. Still, more than 50% of sales reps rely on their peers & network for improvement, reveals the study from … Read more
