enthu.ai

10 Best Conversation Intelligence Software For 2024

Conversation intelligence software

Understanding your customers is one of the most critical aspects of your business success. Knowing and uncovering valuable customer insights offer numerous benefits to your business, from personalization to target advertising, customer retention, building trust, and much more. But how do you better know … Read more

Top 6 Benefits of Speech Analytics for Call Centers in 2024

benefits of speech analytics

In today’s highly competitive industry, stellar customer service is essential. Customers expect quality, quickness, and efficiency. As businesses become more focused on their customers, communication is critical in shaping their opinions and trust. That’s where speech analytics comes in. It’s a powerful tool that … Read more

Top 5 Observe.AI Alternatives In 2024

Observe.AI Alternatives

As conversation intelligence continues to transform the contact centre landscape, businesses look for the finest technologies to improve agent performance and customer experiences. While Observe.AI has garnered significant attention, there are other compelling alternatives in the market. In this article, we will explore the … Read more

Top 5 CallMiner Eureka Alternatives In 2024

CallMiner Eureka alternatives

Introducing CallMiner –  a cloud-based speech analytics solution specifically developed for huge contact centres. Its primary function is to analyse customer sentiment and assess their overall experience across numerous communication channels such as emails, phone calls, chats and social media platforms. CallMiner, which is … Read more

12 Best AI Call Recording Software for 2024

call recording software

Call recording software plays an important role in contact centers as these take good care of your customers and your business  grows itself. They do not expect you to be perfect. They understand things go wrong with products. All they want is an honest … Read more