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8 Examples of Bad Customer Service – And Tips to Avoid Them

Bad customer service

Customer care is one of the crucial tools for maintaining a good relationship with existing and potential customers. It can also be instrumental in breaking your relationship with customers. This should be common understanding – and yet, bad customer service is not uncommon. Some … Read more

10 Best Practices for Call Center Agent Training in 2024

Call center Agent training

Call center agent training best practices includes: 1. Introduce the team 2. Use of speech analytics 3. Agents must know the business thoroughly 4.Teach technical skills using demonstration  5. Make agents learn how to handle calls 6. Take feedback from agents on training sessions 7. Mentored … Read more