8 Examples of Bad Customer Service – And Tips to Avoid Them

Bad customer service

Customer care is one of the crucial tools for maintaining a good relationship with existing and potential customers. It can also be instrumental in breaking your relationship with customers. This should be common understanding – and yet, bad customer service is not uncommon. Some … Read more

Call Center Agent Training: 10 Effective Training Tips To Improve Performance

Call center agent training

If your call center wants to exceed customer service expectations, continously agent training and coaching is a recommended best practice. It’s importance can’t be ignored because training and coaching has a direct impact not just on the agent performance but also on your customer … Read more