Hardik Bansal 
Average Handle Time (AHT) is a key factor in how your call center plays a part in the success or failure of your support people. If you’re doing everything right on the first contact, there is no reason for the customer to call back. … Read more
Are you into voice operations and looking for the best conversation intelligence software to improve call outcomes? In this post, I have covered 10 such software that you can use to monitor 100% customer conversations, deliver personalized agent coaching and improve conversation outcomes (including … Read more
Every journey needs a destination – and every business needs a sales target. It is only when this target is achieved that your business can start to see the first glance of success. A sales quota is a defined destination that your business needs. … Read more
Cold calling is an art because it attempts to convince a prospect to convert into a customer. Sales statistics say that 90% of the reps find cold calling to be highly effective. That’s the reason why cold calling is still so much relevant. However, … Read more
If your call center wants to exceed customer service expectations, continously agent training and coaching is a recommended best practice. It’s importance can’t be ignored because training and coaching has a direct impact not just on the agent performance but also on your customer … Read more
Coaching call center agents is no easy task. That’s because it can be time consuming and an emotionally draining process for supervisors and coaches. Yet, it is one of the most important call center best practices to continously coach your agents. You have to … Read more
Nowadays, a highly effective and well-groomed sales team is the need of the hour for any business. A competent sales team can help you reach heights that you have never imagined. But to have such a team, you need to work on improving their … Read more
Every business seeks customer retention. Customers are always looked upon as assets by any business and it’s critical for the survival of the business to retain its best customers. A business that is able to develop and implement sustainable customer retention practices is likely … Read more
Many times, customers will be really upset or angry with the service and it will be difficult to handle them. But if you know what to say, when to say and how to say it, then it will be easy for you to handle … Read more
A. What is customer churn? Customer churn is the percentage of the customers that has stopped using the company’s product or service during a certain time frame. To calculate churn rate, you need to divide the number of customers you lost during that time … Read more
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