10 Best Conversation Intelligence Software for Calling Teams [2022]

Conversation Intelligence Software

Are you into voice operations and looking for the best conversation intelligence software to improve call outcomes? In this post, I have covered 10 such software that you can use to monitor 100% customer conversations, deliver personalized agent coaching and improve conversation outcomes (including … Read more10 Best Conversation Intelligence Software for Calling Teams [2022]

Call Center Agent Training: 10 Effective Training Tips To Improve Performance

Call center agent training

If your call center wants to exceed customer service expectations, continously agent training and coaching is a recommended best practice. It’s importance can’t be ignored because training and coaching has a direct impact not just on the agent performance but also on your customer … Read moreCall Center Agent Training: 10 Effective Training Tips To Improve Performance

Call Center Agent Coaching : 7 Tips for Successful Coaching Sessions

Call Center Coaching

Coaching call center agents is no easy task. That’s because it can be time consuming and an emotionally draining process for supervisors and coaches. Yet, it is one of the most important call center best practices to continously coach your agents. You have to … Read moreCall Center Agent Coaching : 7 Tips for Successful Coaching Sessions

Top 5 Customer Retention Strategies You Need to Follow

Customer Retention Strategies

Every business seeks customer retention. Customers are always looked upon as assets by any business and it’s critical for the survival of the business to retain its best customers. A business that is able to develop and implement sustainable customer retention practices is likely … Read moreTop 5 Customer Retention Strategies You Need to Follow

5 Types of Sales Quota to Help Your Team Win More (and Better)

Types of Sales Quota

Every journey needs a destination – and every business needs a sales target. It is only when this target is achieved that your business can start to see the first glance of success. A sales quota is a defined destination that your business needs. … Read more5 Types of Sales Quota to Help Your Team Win More (and Better)

10 Sureshot Ways to Improve Customer Satisfaction

improve customer satisfaction

Customer is the most essential part of your business. Without the customers, no business can survive. Therefore, it is very important that your customers are satisfied with your products and services, if you want customers to remain loyal to your company for a long … Read more10 Sureshot Ways to Improve Customer Satisfaction