10 Best Conversation Intelligence Software for Calling Teams [2021]

Conversation Intelligence Software

Are you into voice operations and looking for the best conversation intelligence software to improve call outcomes? In this post, I have covered 9 such tools that you can use to run faster call QA, deliver focussed rep coaching and improve sales outcomes.  A. … Read more10 Best Conversation Intelligence Software for Calling Teams [2021]

5 Types of Sales Quota to Help Your Team Win More (and Better)

Types of Sales Quota

Every journey needs a destination – and every business needs a sales target. It is only when this target is achieved that your business can start to see the first glance of success. A sales quota is a defined destination that your business needs. … Read more5 Types of Sales Quota to Help Your Team Win More (and Better)

10 Sureshot Ways to Improve Customer Satisfaction

improve customer satisfaction

Customer is the most essential part of your organisation. Without the customers, no business can survive. Therefore, it is very important that your customers are satisfied with your products and services, if you want customers to remain loyal to your company for a long … Read more10 Sureshot Ways to Improve Customer Satisfaction

Top 5 Customer Retention Strategies You Need to Follow

Customer Retention Strategies

What is customer retention? Customer retention means to keep customers loyal to the company for a long time by performing different activities. It is a way of turning your existing customers into repeat customers and maximizing their lifetime value. Why is customer retention important? … Read moreTop 5 Customer Retention Strategies You Need to Follow

10 Important Call Center Skills Every Agent Should Possess

call center skills

The success of a call center depends upon how well call center agents are performing. Call center agents are responsible for making or breaking a company’s image because they are in direct contact with the customers. If agents could not help customers, then it … Read more10 Important Call Center Skills Every Agent Should Possess

Call Center Agent Training: 10 Effective Training Tips To Improve Performance

Call center agent training

If you have to meet customer service expectations, then you need to train agents in the best possible way. Call center agent training is of utmost importance because it has a direct impact on the agent-customer conversation as customers can either make or break … Read moreCall Center Agent Training: 10 Effective Training Tips To Improve Performance