Are you into voice operations and looking for the best conversation intelligence software to improve call outcomes? In this post, I have covered 9 such tools that you can use to run faster call QA, deliver focussed rep coaching and improve sales outcomes. A. … Read more10 Best Conversation Intelligence Software for Calling Teams 
Every journey needs a destination – and every business needs a sales target. It is only when this target is achieved that your business can start to see the first glance of success. A sales quota is a defined destination that your business needs. … Read more5 Types of Sales Quota to Help Your Team Win More (and Better)
Coaching call center agents is no easy task. Because it can be time consuming and also emotionally draining for some managers. You have to be on-point when you coach call center agents because coaching sessions can help agents to improve their efficiecny. Understand what … Read moreCall Center Coaching : 7 Tips for Successful Coaching Sessions
A. What is customer churn? Customer churn is the percentage of the customers that has stopped using the company’s product or service during a certain time frame. To calculate churn rate, you need to divide the number of customers you lost during that time … Read moreWhat is Customer Churn? How to Reduce it?
Many a times, customers will be really upset or angry with the service and it will be difficult to handle them. But if you know what to say, when to say and how to say it, then it will be easy for you to … Read more8 Ways to Deal with Difficult Customers
Customer is the most essential part of your organisation. Without the customers, no business can survive. Therefore, it is very important that your customers are satisfied with your products and services, if you want customers to remain loyal to your company for a long … Read more10 Sureshot Ways to Improve Customer Satisfaction
What is customer retention? Customer retention means to keep customers loyal to the company for a long time by performing different activities. It is a way of turning your existing customers into repeat customers and maximizing their lifetime value. Why is customer retention important? … Read moreTop 5 Customer Retention Strategies You Need to Follow
The success of a call center depends upon how well call center agents are performing. Call center agents are responsible for making or breaking a company’s image because they are in direct contact with the customers. If agents could not help customers, then it … Read more10 Important Call Center Skills Every Agent Should Possess
What is average handle time? Average handle time, or AHT, is the average time taken to handle a call from start to finish which includes hold time, talk time and any related tasks that the agent had to perform post the call. In order … Read moreWhat is Average Handle Time and How to Reduce it?
If you have to meet customer service expectations, then you need to train agents in the best possible way. Call center agent training is of utmost importance because it has a direct impact on the agent-customer conversation as customers can either make or break … Read moreCall Center Agent Training: 10 Effective Training Tips To Improve Performance