10 Best Conversation Intelligence Software for Calling Teams [2021]

Conversation Intelligence Software

Are you into voice operations and looking for the best conversation intelligence software to improve call outcomes? In this post, I have covered 10 such software that you can use to run faster call QA, deliver personalized SDR coaching and improve conversation outcomes (including … Read more10 Best Conversation Intelligence Software for Calling Teams [2021]

5 Types of Sales Quota to Help Your Team Win More (and Better)

Types of Sales Quota

Every journey needs a destination – and every business needs a sales target. It is only when this target is achieved that your business can start to see the first glance of success. A sales quota is a defined destination that your business needs. … Read more5 Types of Sales Quota to Help Your Team Win More (and Better)

Call Center Coaching : 7 Tips for Successful Coaching Sessions

Call Center Coaching

Coaching call center agents is no easy task. Because it can be time consuming and also emotionally draining for some managers. You have to be on-point when you coach call center agents because coaching sessions can help agents to improve their efficiecny. Understand what … Read moreCall Center Coaching : 7 Tips for Successful Coaching Sessions

10 Important Call Center Skills Every Agent Should Possess

call center skills

The success of a call center depends upon how well call center agents are performing. Call center agents are responsible for making or breaking a company’s image because they are in direct contact with the customers. If agents could not help customers, then it … Read more10 Important Call Center Skills Every Agent Should Possess