Nowadays, a highly effective and well-groomed sales team is the need of the hour for any business. A competent sales team can help you reach heights that you have never imagined. But to have such a team, you need to work on improving their … Read more12 Sales Training Ideas to Increase Sales Team Efficiency
Every business seeks customer retention. Customers are always looked upon as assets to any business and it’s critical for the survival of the business to retain customers. A business that is able to develop and implement sustainable customer retention practices is likely to have … Read moreTop 5 Customer Retention Strategies You Need to Follow
Are you into voice operations and looking for the best conversation intelligence software to improve call outcomes? In this post, I have covered 10 such software that you can use to run faster call QA, deliver personalized SDR coaching and improve conversation outcomes (including … Read more10 Best Conversation Intelligence Software for Calling Teams 
Many times, customers will be really upset or angry with the service and it will be difficult to handle them. But if you know what to say, when to say and how to say it, then it will be easy for you to handle … Read more11 Ways to Deal with Difficult Customers
Average Handle Time is a key factor in how your call center plays a part in the success or failure of your support people. If you’re doing everything right on the first contact, there is no reason for the customer to call back. But … Read moreWhat is Average Handle Time and How to Reduce it?
Every journey needs a destination – and every business needs a sales target. It is only when this target is achieved that your business can start to see the first glance of success. A sales quota is a defined destination that your business needs. … Read more5 Types of Sales Quota to Help Your Team Win More (and Better)
Coaching call center agents is no easy task. Because it can be time consuming and also emotionally draining for some managers. You have to be on-point when you coach call center agents because coaching sessions can help agents to improve their efficiecny. Understand what … Read moreCall Center Coaching : 7 Tips for Successful Coaching Sessions
A. What is customer churn? Customer churn is the percentage of the customers that has stopped using the company’s product or service during a certain time frame. To calculate churn rate, you need to divide the number of customers you lost during that time … Read moreWhat is Customer Churn? How to Reduce it?
Customer is the most essential part of your organisation. Without the customers, no business can survive. Therefore, it is very important that your customers are satisfied with your products and services, if you want customers to remain loyal to your company for a long … Read more10 Sureshot Ways to Improve Customer Satisfaction
The success of a call center depends upon how well call center agents are performing. Call center agents are responsible for making or breaking a company’s image because they are in direct contact with the customers. If agents could not help customers, then it … Read more10 Important Call Center Skills Every Agent Should Possess