Hardik Bansal 
In this post we will go over the following questions What is Average Handle Time? Why should you pay attention to it? Some tips on how you can reduce Average Handle Time. Average Handle Time (AHT) is a key factor in how your call … Read moreWhat is Average Handle Time and How to Reduce it?
Are you into voice operations and looking for the best conversation intelligence software to improve call outcomes? In this post, I have covered 10 such software that you can use to monitor 100% customer conversations, deliver personalized agent coaching and improve conversation outcomes (including … Read more10 Best Conversation Intelligence Software for Calling Teams [2022]
If your call center wants to exceed customer service expectations, continously agent training and coaching is a recommended best practice. It’s importance can’t be ignored because training and coaching has a direct impact not just on the agent performance but also on your customer … Read moreCall Center Agent Training: 10 Effective Training Tips To Improve Performance
Coaching call center agents is no easy task. That’s because it can be time consuming and an emotionally draining process for supervisors and coaches. Yet, it is one of the most important call center best practices to continously coach your agents. You have to … Read moreCall Center Agent Coaching : 7 Tips for Successful Coaching Sessions
Nowadays, a highly effective and well-groomed sales team is the need of the hour for any business. A competent sales team can help you reach heights that you have never imagined. But to have such a team, you need to work on improving their … Read more12 Sales Training Ideas to Increase Sales Team Efficiency
Every business seeks customer retention. Customers are always looked upon as assets by any business and it’s critical for the survival of the business to retain its best customers. A business that is able to develop and implement sustainable customer retention practices is likely … Read moreTop 5 Customer Retention Strategies You Need to Follow
Many times, customers will be really upset or angry with the service and it will be difficult to handle them. But if you know what to say, when to say and how to say it, then it will be easy for you to handle … Read more11 Ways to Deal with Difficult Customers
Every journey needs a destination – and every business needs a sales target. It is only when this target is achieved that your business can start to see the first glance of success. A sales quota is a defined destination that your business needs. … Read more5 Types of Sales Quota to Help Your Team Win More (and Better)
A. What is customer churn? Customer churn is the percentage of the customers that has stopped using the company’s product or service during a certain time frame. To calculate churn rate, you need to divide the number of customers you lost during that time … Read moreWhat is Customer Churn? How to Reduce it?
Customer is the most essential part of your business. Without the customers, no business can survive. Therefore, it is very important that your customers are satisfied with your products and services, if you want customers to remain loyal to your company for a long … Read more10 Sureshot Ways to Improve Customer Satisfaction
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